Job
- Level
- Lead
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Grevenbroich
- Working Model
- Onsite
Job Summary
In this role, you will structure and develop technical instructions and error analyses, assist in complex support cases, and optimize documentation and training within the technical team.
Job Technologies
Your role in the team
- You structure technical instructions, checklists, error images, solutions, and best practices.
- You further develop the knowledge base with clear processes, responsibilities, and version control.
- You assist with complex support cases and technical escalations.
- You improve processing standards, diagnostic guidelines, and escalation paths within the team.
- You analyze recurring disruptions and implement sustainable improvements.
- You organize knowledge transfer and technical training formats within the team.
- You evaluate new products, technologies, and tools from a support perspective and accompany their implementation.
- You coordinate technical topics with manufacturers and internal departments.
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Our expectations of you
Qualifications
- Proficient handling of customer environments, tickets, priorities, service agreements, and technical documentation.
- Experience in Oracle database support, including operation, backup, troubleshooting, and performance analysis.
- Knowledge of antivirus and firewall solutions for assessing security-related events.
- Good understanding of networking, e.g., TCP/IP, routing, switching, VLANs, and segmentation.
- Broad technical understanding and structured analysis of complex problems.
- Ability to present technical knowledge clearly and communicate professionally.
- Reliable, independent, and solution-oriented way of working.
Experience
- Several years of experience in technical support, service, or IT system house.
- Experience with RMM platforms for monitoring, maintenance, automation, and troubleshooting.
- Experience with documentation, knowledge bases, and standardized support processes.
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What we offer
- Permanent employment contract
- Attractive compensation
- Occupational supplementary health insurance and JobRad
- Modern work equipment
- Varied tasks and constantly new challenges
- Relaxed working atmosphere
- Diverse opportunities for further training
- A cool team that welcomes you warmly
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
PCV Systemhaus GmbH & Co. KG
PCV Systemhaus GmbH & Co. KG, located in Grevenbroich, Germany, is a specialized IT system house focusing on IT solutions, practice software, and IT support for medical practices as well as small and medium-sized enterprises. The company assists its clients in developing and maintaining their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Lead
- Location
- Grevenbroich
- Working Model
- Onsite
- Diversity
- Open for all genders
