Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 38.000 to 50.000€ gross/year
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you integrate Luna into the infrastructure of new medical practices, analyzing phone and practice systems, setting up connections, and guiding the technical onboarding process from analysis to activation.
Your role in the team
- In one sentence: You technically integrate Luna into the infrastructure of each new medical practice and ensure that our AI receptionist functions smoothly from day one.
- You analyze the existing telephone infrastructure and practice management system of each practice and plan the technical integration of Luna.
- You set up call forwarding, SIP connections, and API integrations with common practice management systems (e.g., Dampsoft, Evident, Tomedo).
- You accompany practices through the entire technical onboarding process - from initial analysis to successful activation.
- You coordinate multiple parallel onboarding projects and prioritize efficiently based on urgency and complexity.
- You are the primary technical contact for practice teams during onboarding and communicate clearly and solution-oriented, even with non-technical interlocutors.
- You document integration steps, practical configurations, and technical peculiarities in a structured manner within our system.
- You work closely with our Forward Deployed Engineers and escalate specific requirements in a targeted manner.
- You identify recurring integration hurdles and actively contribute improvement suggestions for our onboarding processes.
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Our expectations of you
Education
- Completed apprenticeship or degree in Computer Science, IT System Integration, or a comparable technical qualification.
Qualifications
- Tinkerer mentality: You love to delve into technical challenges, find pragmatic solutions, and don't give up until everything runs smoothly.
- Excellent organizational skills: You juggle multiple onboarding processes simultaneously while always maintaining an overview.
- Clear, patient, and empathetic communication - you explain technical matters understandably, even for non-technical clients.
- Resilience and a solution-oriented attitude, even when integrations become complex or setbacks occur.
- German at native speaker level.
Experience
- Experience in integrating software or telephony systems (e.g., VoIP, SIP, API integrations).
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What we offer
- Competitive salary and participation in our VSOP program.
- Collaboration with a strong, motivated team and numerous opportunities for growth.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
praxipal
PraxiPal is an innovative startup from Berlin that provides AI-driven solutions for medical practices. Their AI receptionist "Luna" helps automate patient communication and improve appointment scheduling. Founded in 2024, the company has quickly established itself in the market.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
System integrator - VoIP/API
- Salary
- 38.000 to 50.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.25.777 to 32.337 € net/year · Tax class I
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
