Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bitburg
- Working Model
- Onsite
Job Summary
In this role, you will take incident reports, schedule technician assignments, and manage tickets through our system. You will organize the deployments of our technicians and document service tasks accurately.
Your role in the team
- You are often the first voice our customers hear on the phone: You take down disturbance reports and inquiries, briefly clarify the issue, and ensure it reaches the right technician.
- You make a lot of phone calls - with customers, technicians on site, to coordinate appointments, reschedule, or respond quickly when something changes.
- You coordinate the assignments of our technicians so that each one is at the right place at the right time.
- You keep track of incoming tickets and manage them through our system.
- You prepare completed service assignments and document them thoroughly.
- You take on central services in the house: you answer calls at the switchboard, open the door for visitors and delivery personnel, and serve as the first point of contact at the reception.
- You contribute ideas whenever you notice where we can better organize processes or resources.
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Our expectations of you
Education
- You have a commercial education and ideally some experience in dispatching.
Qualifications
- You enjoy making phone calls, speaking clearly and friendly - even when multiple lines are blinking at the same time.
- You are an organizational talent and keep an overview even in stressful moments.
- You work in a structured manner, enjoy communicating, and feel comfortable in a team.
- You are confident in handling PCs and Microsoft programs, love IT, and quickly adapt to new applications.
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What we offer
- A secure job in our open-space office building.
- High-quality, up-to-date technical equipment.
- Modern, ergonomically equipped workplaces.
- An attractive salary.
- Additional company pension scheme.
- Occupational supplementary health insurance.
- Occupational accident insurance.
- A fantastic team in a family-like working atmosphere.
- Flat hierarchies and short decision-making paths.
- Regular training programs and manufacturer certifications.
- Varied and challenging projects.
- Annual, extraordinary team events.
- Adequate parking facilities.
- Company car in case of operational necessity.
- A rest area as a retreat for focused work.
- A private barbecue area including high-quality equipment.
- Soak up the sun and work on our large sun terrace.
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Job Locations
About Your Employer
IT Fabrik Systemhaus GmbH & Co.KG
IT Fabrik Systemhaus GmbH & Co. KG, based in Bitburg, supports clients of all sizes, from start-ups to large corporations. It specializes in IT support, cloud solutions, managed services, and hardware procurement. As a STARFACE Excellence Partner, the company offers innovative solutions such as cloud telephony and comprehensive IT support.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Dispatcher
- Location
- Bitburg
- Working Model
- Onsite
- Diversity
- Open for all genders
