Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take operational responsibility for the SAP Cloud for Customer CRM system, analyze requirements, optimize processes, coordinate support requests, and conduct user training sessions.
Job Technologies
Your role in the team
- Operational application responsibility for the global CRM system SAP Cloud for Customer (C4C), including interfaces to connected systems (e.g., SAP ERP / R3).
- Ensuring stable system operation (monitoring, incident and problem analysis, troubleshooting in collaboration with IT and external partners).
- Analysis, documentation, and technical assessment of business requirements, including effort estimation and coordination with IT.
- Management and technical support of release and upgrade processes, including test management and documentation.
- Further development of standardized CRM processes as well as optimization of user acceptance and system utilization.
- Coordination and processing of support requests (2nd level) for the global user organizations, including supporting the global users in the efficient use of the CRM system.
- Continuous optimization of system acceptance and user quality.
- Design and delivery of user training sessions (in-person, virtual, training videos).
- Creation, maintenance, and distribution of system documentation, training materials, and user guidelines.
- Maintenance and further development of roles, permissions, and access concepts.
- Implementation and technical management of defined special projects, e.g.: campaign-based lead assignment in collaboration with external partners, preparation and system integration of sales-relevant trade fair processes, etc.
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Our expectations of you
Education
- Completed technical or business-technical studies or a comparable qualification with a strong IT affinity.
Qualifications
- Solid knowledge of CRM end-to-end processes, particularly Lead-to-Order in a sales environment.
- Excellent process understanding in the Sales domain as well as the ability to translate technical requirements into IT-related concepts.
- Technical understanding of customizing, system configuration, and interface logic.
- Structured, analytical, and solution-oriented working style.
- Strong communication skills in collaboration with business units, IT, and external partners, confident demeanor in an international environment.
- Ability to independently prioritize operational topics and reliably implement them.
- Very good spoken and written English skills.
- Teamwork, flexibility, and a high level of service orientation.
Experience
- Several years of experience as a Key User, Application Specialist, or Systems Specialist in the CRM environment.
- Experience with SAP C4C, ideally basic knowledge of SAP R/3.
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What we offer
- Challenging role in an international and performance-oriented environment with its own area of responsibility.
- Pleasant working atmosphere and collegial cooperation.
- Attractive remuneration according to the collective agreement of the metal and electrical industry, including all additional benefits, Christmas and holiday bonuses, as well as company pension scheme.
- 30 days of annual leave and the possibility of flex days.
- Balance through flexible working hours and home working options.
- Exclusive access to Germany's largest benefits platform.
- Comprehensive onboarding as well as continuous personal and professional development through participation in our tailored training program.
- Good accessibility by train or car and large parking areas with E-charging stations.
- Participation in joint events, leisure activities, and sports activities.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
KraussMaffei Technologies GmbH
As a world-leading manufacturer of machinery and equipment for the production and processing of plastics and rubber, KraussMaffei is proud to offer cutting-edge technology that has been perfected over 180 years.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Engineering Industry
Systems Specialist CRM / SAP C4C
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
