Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you monitor ITSM processes, conduct audits, and create reports for process optimization. Additionally, you align requirements and manage release plans and stakeholder training.
Job Technologies
Your role in the team
- As part of an interdisciplinary team, you monitor the compliance, effectiveness, and efficiency of ITSM processes based on defined KPIs and derive necessary actions from them.
- You create regular, decision-ready reports on process compliance for line and process management.
- You conduct audits and reviews, initiate and track derived improvement measures with stakeholders, and take on operational, cross-process tasks.
- You coordinate process requirements with internal and external user groups and the product management of the deployed ITSM tool.
- You ensure that documentation, tools, and training materials comply with current laws, standards, and regulations.
- You create release plans and oversee their implementation.
- You assist in defining and filling the roles required for the project.
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Our expectations of you
Education
- A completed degree in Computer Science or Business Informatics.
- Alternatively, relevant vocational training (e.g., IT specialist) plus several years of relevant professional experience.
Qualifications
- Solid ITIL knowledge as well as an agile mindset that you confidently combine with traditional process management.
- Process knowledge in incident, event, change, and release management.
- Strong conceptual skills, proven accountability for results, and confident stakeholder management at various levels.
- Structured, analytical working style and excellent communication skills for complex challenges.
- You have very good German and English language skills, both written and spoken.
Experience
- Proven experience in the design, implementation, operation, and continuous improvement of ITSM/ITIL processes in complex, large-scale IT environments.
- At least 1 year of experience in public administration.
- Experience with ITSM tools such as ServiceNow.
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What we offer
- 30 vacation days and workation within the EU create space for relaxation and new perspectives.
- Flexible working hours, remote work, and part-time models allow you to tailor your work and daily life – always coordinated with your team and your projects.
- With the ]init[ Academy, training sessions, certifications, and cross-departmental knowledge sharing, you will continuously develop both professionally and personally.
- Benefit from cross-departmental knowledge sharing and continuously develop together with your colleagues.
- JobRad, public transport subsidy, and other mobility benefits help you stay flexible and sustainable in your commute.
- Welcome Week, structured onboarding, and mentorship programs ensure a successful start and help you quickly integrate into the team and your projects.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
init AG
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
2.5Culture
3.7Workingconditions
4.4Career Growth
3.6
Professional Technical Specialist
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
