Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Working Model
- Onsite
Job Summary
In this role, you handle ERP customer support requests, identify optimization potentials, and collaborate closely with various teams to provide effective solutions.
Job Technologies
Your role in the team
- Acceptance and clarification of support requests from our ERP customers.
- Handling inquiries from receipt to resolution, in close collaboration with the customer and other teams.
- Identification of optimization potentials at the client.
- Operational contact, trusted person, and point of contact for our long-standing clients.
- Close collaboration with support colleagues and project teams from various ERP specialist areas.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration, IT systems merchant, or a comparable training program.
Qualifications
- Strong service and customer orientation.
- A high degree of flexibility and success orientation.
- Great interest in IT topics and the motivation to independently engage with our subjects after comprehensive onboarding.
- Database knowledge.
- Knowledge in network technology as well as in the areas of Windows and/or LINUX.
- Good command of English.
Experience
- Ideally, experience in ERP system support.
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What we offer
- Type of employment: Full-time, permanent position.
- Responsible areas of activity.
- Varied projects.
- Modern IT equipment.
- A motivated team.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
This is your employer
Togrund GmbH
Togrund GmbH is a traditional family-owned business specializing in IT consulting, software, and office solutions. The company provides its clients with comprehensive solutions in the areas of custom and standard software, as well as hardware, service, and maintenance from a single source. Additionally, Togrund supports companies in the digitalization of their business processes and in cloud technology matters.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support staff specializing in ERP
- Location
- Working Model
- Onsite
- Diversity
- Open for all genders
