Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Wildungen (Kernstadt)
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT support inquiries, handling analysis and resolution of issues, asset management, and executing software updates.
Job Technologies
Your role in the team
- You are the primary contact for employees of the group companies regarding IT support requests via phone, email (ticket system), on-site, or remote.
- They analyze and resolve IT issues in the context of user, end device, and printer management.
- They coordinate service providers, among other things, to resolve disruptions and establish remote maintenance.
- They are responsible for maintaining asset data and ensuring comprehensive documentation of the IT inventory.
- You will be responsible for all activities related to user, end device, and printer management.
- They perform software updates and release transitions for IT systems.
- They support the departments of the IT Service Clinic in the implementation of IT projects.
This text has been machine translated. Show original
Our expectations of you
Education
- You have successfully completed a degree in Computer Science, Business Informatics, or a comparable qualification such as IT Specialist for System Integration.
Qualifications
- They have very good knowledge in handling Microsoft Windows Client and Server operating systems.
- You have knowledge in the area of Microsoft Active Directory.
- They have knowledge in the documentation of IT assets (idoit) and ticket processing (Zammad).
- You are communicative and customer-oriented.
- As a team player and role model, you actively contribute to projects and wish to bring in your own ideas.
Experience
- You already have several years of experience in the IT sector and have gained insights into IT support structures.
This text has been machine translated. Show original
What we offer
- Attractive compensation and working conditions, e.g., company pension scheme.
- Good work-life balance through flexible working hours, home office including adequate IT equipment, and kindergarten cooperation.
- Development opportunities through internal and external training programs and financial subsidies.
- A long-term perspective including professional onboarding in a positive atmosphere.
- Purchasing advantages through Corporate Benefits.
- Occupational health promotion, e.g., e-bike / company bike leasing and many other benefits.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Wicker Kliniken
Wicker Clinics are part of the renowned Wicker Group, comprising of nine top-class rehabilitation clinics, three state-of-the-art acute care clinics, and two Medical Care Centers. Our experienced team provides premier medical care and therapy in state-of-the-art facilities.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT helpdesk employees
- Location
- Bad Wildungen (Kernstadt)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
