Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Freelancer
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for 1st level support of editorial and production technical systems, assist users with technical inquiries, and optimize production processes in A/V editing using tools like Adobe Premiere Pro.
Your role in the team
- As a support specialist, you are the central point of contact for users and ensure that editorial and production systems operate reliably.
- You support daily operations with technical inquiries and help ensure that production processes are implemented in a stable and efficient manner.
- Handling of 1st Level Support for media production related to editorial and production systems (including Dalet Galaxy, Adobe Premiere Pro, Helmut4), including receiving, recording, and tracking support requests, as well as ticket creation and initiating emergency procedures.
- Interface between editorial/user and 2nd level support for efficient resolution of technical issues.
- Support for editorial teams in cross-media work, especially in the use of tools in video editing.
- Maintenance of the technical equipment in the production rooms (e.g., editing suites, mixing consoles, and other infrastructure).
- Material provisioning for production processes.
- Conducting training sessions for users on systems and workflows.
- Analysis and support in optimizing production processes within interconnected system landscapes.
- Support with updates, error analysis, system testing, and commissioning.
- Support with projects in the field of video editing.
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Our expectations of you
Education
- Completed training as a media designer (m / f / d) for image and sound, cutter, or a comparable media technical qualification with several years of experience in cross-media production.
Qualifications
- Good knowledge of Adobe Premiere Pro as well as interconnected production processes in A/V editing.
- Quick comprehension of complex technical contexts.
- Structured, independent, and conscientious way of working.
- Ability to work in a team as well as strong communication skills.
- Willingness to work in shifts, including weekends and public holidays.
Experience
- Experience in handling production management systems as well as material and storage management.
- Experience in technical support of systems.
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What we offer
- Fair compensation.
- Development and training opportunities.
- Occupational health management.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Bayerischer Rundfunk
The BR provides creative and reliable information, culture, knowledge, and entertainment from and for Bavaria: on the radio, on television, in the media library, on BR24, Instagram, and other platforms.
Description
- Founding Year
- 1949
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
Systems Specialist/Supporter
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
