Job
- Level
- Experienced
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you take on the technical responsibility for integration projects, support clients with the implementation of the Superchat API, and develop complex automations and webhooks for successful rollouts.
Job Technologies
Your role in the team
- In this role, you will be the technical counterpart for our Mid-Market, Enterprise, and Integration Partner Accounts.
- You translate what clients want to build into a superchat setup that actually works, and ensure their API and integration projects go live successfully.
- In this role, you will work closely with teams such as Sales, Customer Success, Support, and Product, and you will be the technical authority that makes the final decision for Superchat.
- You support Mid-Market, Enterprise, and Partner teams through the Superchat API: what is possible, what is not, and how to structure their project effectively.
- You are the person on the call when it gets too technical for the AE or CSM.
- You collaboratively develop the architecture with the client before any code is written: how Superchat fits into CRM, tooling, and processes, and how the rollout will look across franchises, locations, or partner networks.
- You support partners who build their own software integrations with Superchat and assist them in rolling out this solution to all their customers or franchise partners.
- You handle the more complex configurations yourself: webhooks, integrations, and sophisticated automations that customers cannot set up on their own.
- You participate in calls with our Mid-Market and Enterprise AEs and support Account Managers with existing key accounts as the technical point of contact in the room, who makes the final decision for Superchat.
- You recognize what our largest accounts repeatedly demand and clearly and convincingly communicate this signal back to Product and Engineering.
- Since this is the first role of its kind, you will also improve documentation and self-serve materials to make the hundredth technical conversation easier than the first.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You have already built integrations against REST APIs, not just read the docs.
- Webhooks, authentication, payloads, and debugging failed calls are familiar to you.
- You don't have to write production code in your daily work, but you can understand the implementation of a client, follow the logic, and precisely identify where the bottleneck is.
- You leverage AI tools as a lever, but solve the problem of a customer with genuine understanding.
- You communicate with engineers in their language and with the project managers and decision-makers of the clients in their language – including the commercial context.
- You communicate professionally in German and English.
- Calls are part of the job, not an interruption.
- You enjoy being in front of clients and remain calm when a project is delayed and the atmosphere is tense.
- You are the first person in this role.
- You are comfortable working with an incomplete job description and prefer to build the process yourself rather than wait for a finished one.
This text has been machine translated. Show original
What we offer
- We believe in collaboration on-site: We are happy to work together in the Berlin office.
- Exactly there, the best ideas are born, decisions are made more quickly, we learn from each other, and grow closer as a team.
- We offer some flexibility for remote work, but our default and our energy are focused on the shared office environment.
- We are an international team with a diverse range of cultural backgrounds and languages - openness, mutual respect, and the exchange of different perspectives shape our collaboration.
- We value ambition and motivation - we are looking for people who take responsibility, show initiative, and are eager to develop quickly.
- We work with a high degree of autonomy and a strong learning mindset – asking questions, staying curious, and continuously improving are part of our culture.
- We value humbleness and team spirit – no ego, open feedback, and willingness to learn from each other are more important to us than titles.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Superchat
Superchat is an innovative startup from Berlin that helps companies digitize their customer interactions. The platform offers AI chatbots that enable automated responses while ensuring compliance with GDPR. Superchat caters to various industries, including e-commerce and insurance.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Solution Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
