Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests via phone and email, support clients in the client area, perform basic troubleshooting, and maintain customer documentation.
Job Technologies
Your role in the team
For our clients…
- You handle inquiries (IT support, troubleshooting, orders) via phone, email, or ticket system.
- You create, edit, and delegate service tickets.
- provides IT helpdesk ad hoc consulting for simpler issues,
- You also conduct on-site support appointments with our customers as needed.
- performs administrative tasks in the network (user management, etc.)
- perform installation, configuration, and troubleshooting in the client area,
- as well as routine maintenance work on our clients' IT landscape, and you maintain the client documentation.
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Our expectations of you
Qualifications
- Customer support, user assistance, and communication management,
- Windows operating systems (clients)
- Standard office applications and services (MS Office, etc.)
- Microsoft 365 (Fundamentals)
- Windows Server / AD (Basics)
- Microsoft Exchange (administrative fundamentals)Mac operating system (basics).
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Job Locations
This is your employer
Computer Manufaktur GmbH
Die Computer Manufaktur ist Systemhaus und IT-Dienstleister mit Sitz in Berlin Charlottenburg. In unseren Produkten und Services verbinden wir solides digitales Handwerk mit unserer Leidenschaft für Informationstechnologien.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Help Desk / First Level Staff
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
