Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you handle 1st and 2nd level incident tickets, analyze and resolve hardware and software faults, document incidents, install and configure systems, and escalate unresolved issues to 3rd level support.
Your role in the team
- Responsibility for 1st and 2nd level support.
- Acceptance, analysis, and resolution of incoming fault reports in the hardware and software domain.
- Documentation of encountered error situations.
- Escalation of unresolved incidents to 3rd Level Support.
- Installation and configuration of hardware and software.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Good knowledge of common hardware and software.
- Service- and customer-oriented working style.
- Analytical thinking and strong communication skills.
Experience
- At least 2 years of professional experience in support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT supporter 1st and 2nd level
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
