Air Freight Systems & Digital Delivery Manager

Your role in the team

Our expectations of you

Qualifications

• AI Literacy & Emerging Technology Knowledge: Strong understanding of Agentic AI, Generative AI, machine learning concepts, AI governance, and industry trends to effectively translate business needs into AI-driven solutions.
• Strategic Planning & Business Alignment: Define project vision, scope, business objectives, and success metrics, ensuring Agentic AI initiatives align with organizational strategy, operational priorities, and measurable business outcomes.
• AI Solution Delivery & Project Execution: Lead the end-to-end delivery of Agentic AI solutions, managing requirements, resources, vendors, timelines, budgets, integrations, testing, deployment, and post-production support.
• AI Governance, Risk & Compliance Management: Establish controls and oversight mechanisms to manage AI-related risks, including security, privacy, regulatory compliance, ethics, bias, explainability, and human-in-the-loop decision processes.
• Stakeholder Engagement, Change Management & Value Realization: Drive collaboration among business, IT, data science, and executive stakeholders; lead user adoption and change management activities with DGF AFR; and measure KPIs, ROI, and continuous improvement opportunities.
• Resource Management & Technology Enablement: Fostering continuous skill enhancement, technical expertise, and professional growth of the DGF AFR Digital Solutions while ensuring alignment with emerging technologies, innovation trends, and evolving business requirements.
• Ability to gather, analyze and translate business requirements into scalable system and process solutions.
• Knowledge of demand intake, prioritization and governance processes within a complex global organization.
• Strong analytical and problem solving skills, with the ability to assess risks, dependencies and business impact.
• Ability to build business cases, define expected benefits and measure delivery outcomes.
• Strong communication and influencing skills, including the ability to engage senior stakeholders and support decision making.
• Understanding of air freight forwarding processes and operational environments is preferred.
• Vertrautheit mit Speditionssystemen wie CW1, QuoteShop, myDHLi, FRP, LifeTrack oder ähnlichen Plattformen ist von Vorteil.
• Knowledge of RUN / MATCH / LEAP governance principles is desirable.

Experience

• Experience leading User Acceptance Testing (UAT), change management and user adoption activities.
• More than 6 years of relevant experience in project delivery, digital solutions, systems implementation or business process improvement.

What we offer