Job
- Level
- Experienced
- Location
- Hamburg, Dortmund
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this job, you manage external IT service providers, ensure compliance with SLAs and regulatory requirements, conduct performance and risk management, and collaborate closely with governance and compliance units.
Your role in the team
- Management and supervision of external IT service providers (focus providers) within the scope of IT service provider management.
- Ensuring compliance with SLAs, regulatory requirements (e.g., DORA), and internal policies.
- Implementation of the central-decentralized control model for focus and standard service providers.
- Conducting performance and risk management including KPI monitoring as well as supporting audits and regulatory reviews.
- Close collaboration with contract managers, governance units, and compliance.
- Use of central tools for documentation and management.
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Our expectations of you
Education
- You have a degree in (business) informatics or a comparable qualification.
Qualifications
- You bring expertise in contract management, IT sourcing, and regulatory requirements (DORA, VAIT, MaGo).
- You are familiar with ITSM processes and compliance requirements.
- You have strong communication and coordination skills as well as analytical thinking.
Experience
- You have extensive experience in IT service provider management.
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What we offer
- We work in a team-oriented and interdisciplinary manner.
- You can shape changes every day and make a significant contribution to the company's success.
- There is a friendly working atmosphere in a motivated team.
- There is the possibility of remote work.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
SIGNAL IDUNA Gruppe
SIGNAL IDUNA is one of the most successful service providers in Germany. We offer our private and corporate customers in the field of insurance and finance everything they need. Accordingly, our professional opportunities are also very diverse. With passion and determination, we work behind the scenes every day on our products and advise our customers directly on site.
Description
- Founding Year
- 1907
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
3.1Engineering
2.4Workingconditions
3.8Culture
3.0
IT provider manager
- Location
- Hamburg, Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
