Job
In this role, you will oversee the implementation and continuous improvement of Regulated MFT-/Conversion Products, ensuring security compliance and leading business-critical services for regulated customers.
Job summary
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As a member of the Regulated Managed Services (RMS) team, this role contributes to the secure, compliant, and resilient delivery of critical application services for regulated and government customers.
- The role supports Vodafone's commitment to meet stringent regulatory, security, and operational requirements across highly sensitive environments.
- The Senior Technical Lead is accountable for the implementation and evolution, operational stability, performance, security, and continuous improvement of Vodafone's Platinum Regulated Managed File Transfer (MFT)/Conversion Products.
- Acts as the technical and operational authority for the Regulated MFT/Conversion Products and is accountable for service reliability, operational risk, security controls, access governance, audit readiness, lifecycle management, and automation. Ensures business-critical file transfer services remain highly available and drives continuous improvement across highly sensitive customer and government environments.
- The role provides new solution concepts and technical roadmaps based on customer, service, network, and security requirements.
- The role works closely with senior customer contacts, product engineers, architects, security teams, service management, finance, and application support teams to deliver operational excellence across the entire service lifecycle in a highly complex international environment.
- Effective vendor involvement and management are required to perform the role.
- The Senior Technical Lead is an active member of the design authority, delivering significant improvements across the Regulated MFT/Conversion Products estate, shaping new requirements, and aligning it with the target architecture.
- For regulated MFT/conversion products, the role defines and governs operating models for data sovereignty, regional processing restrictions, GDPR and customer-specific access requirements, including restricted support, privileged access and compliance evidence.
- Provides technical direction across the full service lifecycle.
- Accountable for release governance, change strategy, security compliance, and incident leadership across the Regulated MFT-/ Conversion Products, ensuring risks are mitigated and business-critical services remain secure, resilient, and stable.
- Own the end-to-end operational accountability for the Regulated MFT-/ Conversion Products, ensuring service performance, stability, scalability, resilience, availability and regulatory compliance.
- Define and govern Service KPIs, monitoring frameworks, recovery procedures, continuity standards and operational controls for business-critical MFT platforms.
- Provide technical leadership during major incidents, acting as the highest operational escalation point and coordinating cross-functional recovery activities to minimise business impact.
- Lead Problem Management activities through Root Cause Analysis (RCA), trend analysis and implementation of permanent corrective and preventive measures.
- Ensure proactive service management and maintenance through capacity planning, performance optimization, health assessments, observability, and operational readiness reviews for critical production services.
- Lead strategic engagement with customers and stakeholders to shape Regulated MFT-/ Conversion Product capabilities, translating business demand into scalable, secure, robust, future-proof and commercially viable solutions that support Vodafone's strategic objectives, transformation roadmap, and operational goals.
- Drive continuous improvement initiatives focused on operational efficiency, reliability, automation, resilience and service quality, always considering RMS aspects.
- Identify automation opportunities and operational efficiencies.
- Develop scripts and tools for operational support and monitoring.
- Drive reduction of manual activities and operational risk.
- Support CI/CD and DevOps initiatives where applicable.
- Accountable for operational compliance and governance within RMS of regulated MFT/conversion products, ensuring adherence to Vodafone, customer, contractual, and regulatory requirements.
- Acts as the operational authority for access governance, data protection, audit readiness, compliance control effectiveness, segregation of duties, and data sovereignty.
- Maintains the RMS Operational Manual and ensures operational processes remain compliant with evolving legal, regulatory, customer, and security obligations.
- Lead risk investigation, mitigation and remediation.
- Steering activities across security, privacy, operational resilience, service continuity, and regulatory compliance domains.
- Provide recommendations to influence service acceptance, sourcing strategies, capacity planning, support models, and investment decisions, balancing business requirements, operational risk, cost efficiency, and compliance obligations.
- Own the end-to-end technical lifecycle of the Regulated MFT-/ Conversion platform, including operational governance, upgrades, migrations, capacity planning, technology renewals and strategic modernisation initiatives.
- Lead the planning and execution of software releases, infrastructure changes, and platform transformations while ensuring service continuity and operational resilience.
- Assess change implementation risks, define mitigation approaches and plans, and provide technical leadership within CAB and change governance forums.
- Ensure platform configurations, standards, and operational processes remain compliant, secure, and aligned with business, regulatory, and customer requirements.
- Govern and maintain technical documentation, operational procedures, and platform standards to ensure sustainable service operations and future platform evolution.
- Lead engagement with external vendors, suppliers, and support partners, ensuring alignment with operational, compliance, and business objectives.
- Manage vendor escalations and drive timely resolution of service-impacting issues.
- Act as a trusted technical advisor to project teams and internal stakeholders, influencing solution design and delivery decisions to fulfil complex integration requirements and successfully onboard customers.
- Lead the continuous reassessment and evolution of cost, capacity, sourcing, and support model scenarios to provide professional operations recommendations for investment and decision-making.
- Navigate through complex financial and commercial change approval processes, developing business cases, validating cost models, securing multi-level approvals, and ensuring compliance with contractual, financial, and service catalogue requirements.
- Own and maintain service-related financial reporting to ensure accurate volume and revenue results, including the design of automated and analytical data models to shape service enhancements, identify optimization opportunities, and drive cost efficiencies.
- Observe global market trends and evolve the product accordingly to maintain a sustainable competitive advantage.
Our expectations of you
Education
- University degree or higher education in IT, engineering, or a related field, along with relevant professional experience.
Qualifications
- ITIL Foundation or preferably a Service Management certification.
- Coaching capabilities.
- MFT, B2B integration, and electronic data interchange standards.
- Enterprise infrastructure, cloud, virtualization, networking, and security architecture.
- Application integration frameworks, APIs, databases, and identity services.
- Automation, scripting (Perl/Shell/Python), and advanced troubleshooting of complex integration platforms.
- Solution Life Cycle Management.
- Troubleshooting skills for issues related to, e.g., networks, server misconfigurations, and product bugs.
- Proven track record in end-to-end service ownership and lifecycle management of business-critical IT services and products.
- Strong knowledge of operational risk management, disaster recovery, regulatory compliance, and service assurance frameworks in complex enterprise environments.
- Comprehensive expertise in system architecture, service design, integration, deployment, and lifecycle management of large-scale, highly complex IT services and products across multinational environments.
- Ability to translate emerging technologies, market developments, and industry trends into practical service enhancements, innovation opportunities, and portfolio growth.
- Deep understanding and practical application of industry frameworks and methodologies, including ITIL, Agile, Scrum, and SAFe, to drive operational excellence and continuous service improvement.
- Deep expertise in budget planning, financial control, cost optimization, and commercial management within product- and service-based organizations.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence technical experts, senior leaders, vendors, and cross-functional teams across all interconnected Vodafone and external parties.
- Strong analytical, troubleshooting, and decision-making skills, with the ability to lead complex operational challenges in high-pressure environments.
- Demonstrated ability to adapt communication and leadership styles to diverse audiences while building alignment and driving outcomes.
- Role model by driving your own development plan, with a focus on team and individual development.
- Actively develops his own strengths, skills, and expertise to realize full potential.
- Acts as a role model for continuous learning and professional development, fostering individual growth, capability building, and succession readiness aligned with business strategy.
Experience
- Knowledge and experience in using AI capabilities.
- 10+ years of experience in IT.
- 5+ years in Application Operations Management or a comparable role, preferably within MFT or Data Conversion Services (e.g. EDIFACT, e-invoicing).
- Extensive experience in operational governance, including managing incident, problem, change, capacity, availability, continuity, and service resilience processes, as well as leading major incident response, escalation management, and root cause analysis.
- Strong operational experience managing solutions with demanding requirements for security, scalability, resilience, availability, and performance.
- Experience in application modernization, automation, operational optimization, and large-scale service transformation initiatives; cloud migration experience is also preferred.
- Established experience in business case development, cost control, customer consumption management, financial forecasting, and revenue optimization to ensure achievement of financial targets and sustainable service profitability.
- Strong vendor and supplier governance experience, including strategic relationship management, performance reviews, contract compliance, SLA management, and executive-level escalation handling.
- Strong leadership experience in building, developing, and mentoring high-performing teams within international and multicultural environments.
What we offer
- This position can be filled on a part-time or full-time basis.
- Your strengths and experience count at Vodafone.
- We also value diversity and equal opportunities.
- We therefore welcome applications from people with disabilities and will give them special consideration if they are equally qualified.
- We are filling this position in Ratingen for Vodafone Group Services GmbH.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
At Vodafone Group, we connect to all of our global offices and act as a consultative body to promote consistency and excellence in the 30 countries we operate in and for the over 420 million customers we serve. We are a truly global company with a strong presence in all major markets. Our size and reach give us a unique advantage in connecting people and businesses around the world.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
3.5Total(1 review)
- Working conditions
- 4.4
- Career growth
- 3.4
- Engineering
- 2.9
- Team culture
- 3.7
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
