Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support employees with technical inquiries in a Microsoft environment, resolve issues in a solution-oriented manner, and professionally document processes. You work both remotely and on-site.
Job Technologies
Your role in the team
- You assist our employees in a friendly, patient, and solution-oriented manner with technical questions and problems.
- You listen attentively, identify problems quickly, and explain technical contexts clearly — even for colleagues with less IT affinity.
- You manage our modern Microsoft environment both remotely via Citrix and directly on-site.
- You work closely with your colleagues in the 1st level support as well as our admins and value direct professional exchange.
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Our expectations of you
Qualifications
- You enjoy working with people, remain professional even in stressful situations, and maintain a high level of service quality even with recurring inquiries.
- Windows, Microsoft 365, as well as basic network, software, and hardware topics, are not foreign words to you.
- You approach problems in a solution-oriented manner, work reliably, and maintain an overview even when handling multiple inquiries.
- You are eager to develop your professional skills further and explore new areas of expertise.
- You have very good German skills as well as solid English for handling tickets and documentation.
Experience
- You have practical professional experience in IT support or helpdesk environments and are familiar with the typical challenges of 1st-level support from everyday work.
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What we offer
- 13 salaries, 30 days of annual leave as well as additional days off at Christmas and New Year's Eve, company bike leasing, coverage of the Germany ticket or a subsidy for commuting costs, asset-building benefits, a subsidy for occupational pension schemes and corporate health promotion, employee referral program, as well as special leave for significant events — these are just some of the attractive benefits you can expect from us.
- Look forward to annual salary adjustments as well as additional net payments of nearly EUR 1,000 per year.
- You work in a modern workplace in Hamburg's HafenCity. Digital work is highly valued here, so you can flexibly arrange your working hours after an onboarding period on-site and work from home three days a week.
- Flat hierarchies, short decision-making paths, and mutual trust are part of our corporate culture.
- We offer you comprehensive and personalized onboarding as well as an exciting role with many opportunities for further training.
- We support your personal career development and are committed to your professional goals. You can choose from a pool of training options.
- You can look forward to regular employee discussions on an equal footing as well as transparent salary negotiations.
- We are a family-owned company, so we enjoy celebrating together at summer parties and Christmas events. Additionally, we love water sports and therefore offer interested colleagues (m/f/d) the opportunity to obtain a sailing license. You will be comprehensively trained in both theory and practice by our experienced staff and optimally prepared for your exams.
- Through our partnership with Corporate Benefits, you gain access to attractive discounts with over 1,500 renowned providers across various sectors (travel, lifestyle, housing, fashion, etc.).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Pantaenius Versicherungsmakler GmbH
Als traditioneller Partner von Industrie- und Firmenkunden entwickeln wir individuelle Programme und Lösungen, die weit über den Abschluss von Versicherungspolicen hinausgehen. Wir helfen dabei, die optimale Balance zwischen wirtschaftlichem Aufwand und existenziellem Schutz zu finden.
Description
- Founding year
- 1899
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
1st Level IT Supporter
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
