Job
In this role, you will handle customer inquiries through a ticketing system, resolve technical issues on-site or remotely, and set up modern equipment across various operating systems.
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Job technologies
Your role in the team
- As part of our technical team, you handle various customer inquiries through our ticketing system.
- You handle and resolve customer issues and technical requests remotely or on-site.
- You actively contribute to a variety of customer projects and help implement modern IT solutions.
- You set up new equipment for our customers across various operating systems.
Our expectations of you
Education
- You are currently pursuing a Bachelor's or Master's degree in a technical or IT-related field, with at least two semesters remaining.
Qualifications
- You’re tech-savvy and interested in hardware and software.
- You are a team player, motivated, conscientious, and able to work independently.
- You enjoy familiarizing yourself with new topics and areas of responsibility.
What we offer
- An exciting and varied role with a steep learning curve.
- A variety of projects for a wide range of clients.
- We have a flat organizational structure, short decision-making processes, and a friendly, family-like work environment.
- Our annual team trip to Mallorca is a lot of fun and fosters a supportive, friendly atmosphere within the team.
- Continue developing your skills through various certifications (e.g., Sophos, M365, Google Workspace, Apple Support).
- Benefit from a supportive team that’s always there to offer advice and help.
- Need a change of scenery? Then work from our office in Mallorca for a while and enjoy the sunshine and the beautiful sea view.
- Would you like to get some exercise to balance out your work from time to time? Then simply take advantage of our sports program (Wellpass) or bike leasing.
- In addition, we offer you other benefits, such as a company pension scheme.
Benefits
Food & drink
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
We are an IT service company based in Hamburg and Berlin. We offer our customers first and second level support in the Mac environment, as well as conventional IT consulting. Another business area is the migration of companies to the cloud.
- 2012
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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