Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you analyze and fix incidents, prioritize customer requests, support 2nd/3rd-level teams, document and digitize procedures, train users on new applications and manage Microsoft Server and Exchange.
Job Technologies
Your role in the team
- Independent analysis and resolution of issues, as well as the prioritization of customer inquiries.
- Analysis and resolution of incidents as well as support for 2nd and 3rd level support.
- Documentation and logging of all work steps, as well as the digitization of the technical documentation.
- Training of customers in the operation of new programs and platforms.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) or comparable qualification.
Qualifications
- Customer-oriented and solution-oriented way of working, as well as a high technical affinity and strong communication skills.
- Independent and reliable work style.
Experience
- Extensive professional experience in the administration of Microsoft server operating systems and Exchange servers.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service technician
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
