Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Monheim am Rhein
- Working Model
- Onsite
Your role in the team
- First point of contact (m/f) for our customers with technical questions and problems affecting our systems and devices.
- Receiving and handling technical customer requests via phone, ticket and remote tools
- Independent error diagnosis and correction, taking into account the service levels in different ticket systems
- Analysis of system states
- If necessary, coordination of troubleshooting measures in close cooperation with 3rd level support and the development department
- Close and trusting communication with the customer
- Complete documentation of the activities carried out in the respective ticket system
- Implementation of customer training (worldwide)
- Support for demanding initial installations, test installations and system demonstrations (worldwide)
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Our expectations of you
Education
- Successfully completed technical training as an IT specialist, IT system electronics technician or a comparable qualification
Qualifications
- High IT affinity as well as quick comprehension and pleasure in getting to know new products and technologies
- Independent, quality-oriented as well as customer and service-oriented way of working
- High communication skills and fluent German
- good written and spoken English knowledge
- Confident, courteous and friendly demeanor and enjoy working in a team
- Willingness to travel (worldwide)
Experience
- Alternatively, relevant professional experience in the areas of activity described above
- First experience in problem analysis, solution finding and technical support
- Operational experience in dealing with ticket systems and analysis tools is an advantage
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Benefits
Work-Life-Integration
- 🧳Relocation Support
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
Health, Fitness & Fun
More net
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Food & Drink
Job Locations
Location Monheim am Rhein
40789 Nordrhein-Westfalen
Germany
This is your employer
JENOPTIK AG
As a global technology company, we primarily focus on optical technologies and provide our products and services to the photonics market. Our key target markets include the semiconductor industry, medical technology, automotive and machinery engineering, robotics, as well as traffic safety and security. We are also active in the aerospace, defense, and security sectors.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical 2nd Level Support
- Location
- Monheim am Rhein
- Working Model
- Onsite
