Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Künzelsau
- Working Model
- Onsite
Your role in the team
- Central contact point for incoming service requests and their forwarding.
- Acceptance and implementation of change requests and incident reports from users.
- Communication interface between users and other support teams.
- Qualified troubleshooting by telephone and email regarding software and hardware problems, first level support.
- Prioritization, classification and documentation of faults in a ticket system.
- Control and monitoring of tickets according to the service level agreements.
- Documentation and monitoring of open requests and incidents.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) or a comparable qualification.
Qualifications
- In-depth knowledge of current Microsoft products and standard hardware.
- Customer-friendly and service-oriented working style as well as high social skills.
- German and English, spoken and written.
Experience
- Experience in service desk/first level support and a good understanding of IT.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk employees
- Location
- Künzelsau
- Working Model
- Onsite
- Diversity
- Open for all genders
