Job
In this role, you assist users with technical issues, process service requests, perform initial resolution measures, and work on the enhancement of IT services using automation and AI solutions.
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Job technologies
Your role in the team
- As the first point of contact for our users, you and your team ensure a smooth digital workday.
- You support us in addressing technical challenges, find suitable solutions to service requests, and actively help shape the further development of our IT services with automation and AI solutions.
- Receipt, logging, classification, and analysis of service requests and incidents, as well as carrying out first-line resolution measures based on established processes, documentation, and knowledge bases.
- First point of contact for our users regarding IT-related questions and technical issues, as well as monitoring and following up on tickets.
- Administration and support of the Microsoft environment, with a focus on Windows 10/11, Microsoft 365, Outlook, Teams, SharePoint, and OneDrive.
- Supporting users with proprietary applications in the store and backend areas.
- Collaboration with internal departments, external service providers, and other IT teams.
- Contribute to IT service management processes, particularly Incident Management, Request Fulfillment, Access Management, and Event Management.
Our expectations of you
Education
- Successfully completed vocational training, e.g. as an IT specialist for system integration, IT systems management clerk, digitalization management clerk, IT systems electronics technician, or an equivalent qualification.
Qualifications
- Good knowledge of the Microsoft environment, particularly Windows and Microsoft 365 applications.
- Basic understanding of client, network, and peripheral systems.
- Strong service and customer orientation, with a genuine enjoyment of working with a diverse range of stakeholders.
- Interest in new technologies and digital developments.
Experience
- Initial experience in IT support, service desk, or user support is an advantage, as is ideally some experience working with ticketing systems.
What we offer
- We offer a secure job and a career with real prospects.
- Enjoy a flexible workday with an annual working time account and the option to work remotely.
- Such as childcare subsidies and contributions to occupational pension schemes.
- We subsidize your company massage.
- 20% employee discount at our Denns BioMärkte stores, monthly offers on our Corporate Benefits platform, and the option to lease a company bike.
- With our subsidy for the Deutschlandticket.
- On our own eLearning platform, “Wissen macht BIO,” you can develop your skills with a wide range of courses or take advantage of our engaging training programs.
- Our annual team events are not neglected.
- You’ll find a wide range of organic options in our company cafeteria at the Töpen site.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The dennree Group is the leading organic specialty retailer in the German-speaking region with headquarters in Töpen, Upper Franconia. The group of companies includes, among others, the organic specialist retailer Denns BioMarkt. The aim of dennree is to make organic products available nationwide within the framework of a near-natural economy and to fulfill the wishes of customers for a wide variety of organic products.
- 1974
- Established Company
- Onsite, Hybrid
- Food Products
Employer reviews
- Working conditions
- 3.0
- Engineering
- 3.0
- Career growth
- 3.2
- Team culture
- 3.3
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