Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will provide phone support to users, manage support tickets, handle user administration, and assist with the installation of event technology and video conferencing setups.
Job Technologies
Your role in the team
- Telephone support for users with troubleshooting at 1st and 2nd level.
- Management and documentation of incident reports using a ticketing system.
- Troubleshooting login issues.
- Support for Citrix Workspace environments.
- User management in Active Directory.
- Installation of event technology (laptop/projector) in meeting rooms.
- Setting up video conferences with Cisco WebEx and the Meeting Server.
- Local hardware issue resolution in the office as well as hardware relocations.
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Our expectations of you
Education
- Successfully completed training and approximately 3 years of professional experience.
Qualifications
- Excellent knowledge of the Windows 10 operating system as well as standard IT components (computers, monitors, peripherals, etc.).
- Good knowledge of user management in Microsoft Active Directory, in the Exchange environment, and in Citrix user support.
- Basic knowledge in the field of networks and server operating systems (Microsoft, SuseLinux).
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What we offer
- Permanent employment with an option for takeover in the partner company.
- Remuneration according to BAP collective agreement with the option for above-tariff allowances, holiday/Christmas bonuses, and company pension scheme.
- Referral bonus 'Employee Referral Program' up to €400.
- Vacation requests/time sheets via app, employee discounts for online shops.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PAMEC PAPP GmbH
PAMEC PAPP GmbH, founded in 1984, is an experienced company in personnel placement and employee leasing, focusing on humanity and mutual respect.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Service Engineer IT
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
