Job
In this role, you manage the CROSS platform by providing support, handling incidents, optimizing processes, planning releases, and assisting with technical implementations at dealerships.
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Your role in the team
- Operation, administration, and continuous optimization of the CROSS platform (Dealer Management System)
- Analysis, handling, and coordination of incidents, service requests, and problems in 2nd-level support
- Planning, coordination, and support of releases and changes
- Requirements gathering and consulting for the departments (our car dealerships) regarding technical and professional solutions
- Management of external service providers and software vendors
- Participation in projects for the implementation of new features and business processes
- Creation and maintenance of operational, support, and project documentation
Our expectations of you
Education
- A completed apprenticeship at a car dealership or a university degree
Qualifications
- Affinity for applications, good cross-knowledge
- Knowledge of project management is desirable
- Excellent communication skills, assertiveness, team spirit, and flexibility
- Motivation, willingness to perform, structured working style, and willingness to travel for on-site support of car dealerships
Experience
- Ideally relevant professional experience
What we offer
- Work in a motivated team in an excellent atmosphere
- A growth- and service-oriented corporate environment against the backdrop of one of the world's largest automotive brands.
- The opportunity to directly influence decisions
- Individual professional and personal development opportunities
- Various benefits (employee discounts on purchase or leasing, corporate benefits, JobRad leasing, Urban Sports Club membership, and much more)
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The Volkswagen Group, which has its headquarters in Wolfsburg, Germany, is one of the world's leading manufacturers of automobiles and commercial vehicles.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production
Employer reviews
- Career growth
- 3.1
- Engineering
- 2.9
- Working conditions
- 4.0
- Team culture
- 3.6
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