Job
In this role, you will handle technical inquiries in 2nd level support, administer the Matrix42 ITSM suite, and document solutions to efficiently resolve IT issues and enhance our IT service management.
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Job technologies
Your role in the team
- In 2nd Level Support, you assist our employees with technical issues.
- You ensure that our systems and hardware operate smoothly – and contribute significantly to our success.
- Furthermore, you will be responsible for the administration of our Matrix42 ITSM suite.
- In your team, you will encounter people who take responsibility and bring in their personal strengths.
- With your expertise, you handle issues that cannot be resolved at the 1st level support: Incidents are independently analyzed, narrowed down, and resolved by you using helpdesk software, remote support tools, as well as by phone or in person on-site.
- You ensure a stable and efficient IT service management: This includes administering, supporting, and further developing our Matrix42 ITSM suite.
- You provide self-help assistance: By developing and documenting instructions, troubleshooting guides, and workarounds in our extensive Knowledge Base, you contribute to building the knowledge of our employees within the network.
- Our employees trust you for IT service requests: Analyzing and managing Active Directory permissions is just as much part of your responsibilities as workplace analysis to determine the required office applications and PC hardware.
- You will help us move forward: With your expertise, you will contribute to interesting and diverse IT projects within a modern IT infrastructure.
Our expectations of you
Education
- You have completed your vocational training as an IT specialist in the field of System Integration or possess an equivalent qualification.
Qualifications
- You possess extensive knowledge in the field of information technology as well as good familiarity with Microsoft Client operating systems and MS Office applications.
- They are characterized by a reliable work ethic, team spirit, and a high customer orientation.
- Furthermore, you have a quick grasp of concepts and enjoy getting to know new products and technologies.
Experience
- You have experience with Matrix42 and PowerShell.
- Ideally, you have practical experience in IT support.
- Ideally, you already have experience with Microsoft Azure.
What we offer
- Almost 400 IT experts are shaping the future at Continentale - help develop it!
- From the very beginning, you will receive responsibility and creative freedom to help shape the digital transformation in our insurance group.
- Would you like to experience the exciting fusion of insurance and technology? We offer you a variety of opportunities to bring in your individual strengths.
- Whether you have an affinity for software development, IT security, administration, project management, or other IT areas - contribute to us with the goal of growing through challenging tasks and continuously developing your skills.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Continentale is an insurance association rich in tradition that offers security for customers and employees. Through reliable and calculable corporate policies, we enable our employees to enjoy solid career prospects.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
Employer reviews
- Engineering
- 2.7
- Team culture
- 3.3
- Working conditions
- 3.4
- Career growth
- 2.0
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