Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Steinheim an der Murr
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Monitoring of the devices and control of the medication dispensed via the clouds
- Immediate response to incidents requiring action, including troubleshooting
- English communication with our international customers (mainly in written form)
- Internal communication with the team in German
- Forwarding complex problems to third-level support
- Processing and analysis of tickets in our ticket system Zendesk
- Close collaboration with development to bring in field experience directly
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Our expectations of you
Qualifications
- A sense of duty and reliability are your top priority
- Technical understanding and interest in IT systems
- Good knowledge of English and good knowledge of German
- Strong communication skills and customer orientation
- Solution-oriented work
- Willingness to work shifts (between 5:00 a.m. and 10:30 p.m.), occasionally including weekends and public holidays. Special pay is paid for work on weekends and public holidays.
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Job Locations
Location Steinheim an der Murr
71711 Baden-Württemberg
Germany
This is your employer
Phoenix Pharmahandel GmbH & Co. KG
The PHOENIX group is a leading integrated healthcare provider in Europe. Every day, we provide people with medicines and medical products reliably. Our around 45,000 employees take care of ensuring that medicines and health products arrive quickly, safely and reliably where they are needed every day.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
2nd Level Support
- Location
- Steinheim an der Murr
- Working Model
- Hybrid, Onsite
