Job
- Level
- Senior
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage IT service providers and cloud services, optimize managed services, analyze risks in third-party management, and lead projects for workplace digitization.
Job Technologies
Your role in the team
- As a Senior Manager IT Service / Managed Workplace / Cloud (m/f/d), you will manage IT service providers as well as cloud service providers according to technical, commercial, and regulatory requirements.
- You will be responsible for managing and developing Managed Services, including troubleshooting and problem resolution in the Workplace.
- They monitor compliance with SLAs and conduct operational management, service, or ITSCM meetings as well as supplier evaluation discussions.
- They analyze risks in third-party management as well as in information security and coordinate the handling of operational risks.
- They advise on demand and deployment of IT solutions, clarify complex issues with manufacturers, and accompany both audits and (revision) inspections.
- They optimize the services used and take on (partial) leadership in relevant projects.
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Our expectations of you
Education
- Successful studies in Business Informatics, Computer Science, Engineering, or a comparable qualification.
Qualifications
- Solid expertise in ITIL and IT Service Management, as well as in modern Service Delivery models with (Cloud) service providers.
- Expertise in the 3 Lines of Defence Model and related regulatory requirements as well as standards for banking IT (BAIT/MaRisk, ISO 27001, GDPR, BCBS239, EBA ICT Risk & Outsourcing Guidelines)
- Knowledge of the structures of Managed Services, Microsoft operating systems, MS Office, collaboration platforms (especially Microsoft 365), service management tools, IT operations processes, and license management.
- Very good German in spoken and written form
Experience
- Several years of professional experience in managing external service providers, designing digital workplaces, and implementing modern methods for agile work, complemented by project management experience in IT infrastructure projects focusing on digitalization at the workplace or cloud services.
- Experience in hardware certification as well as technical equipment for the workplace, in the operation of telecommunications or multimedia solutions, in technical and professional needs assessment, and in the development / implementation of IT concepts.
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What we offer
- From an attractive performance-based compensation package to support with childcare.
- From mobile work with flexible working hours to company pension schemes.
- From comprehensive training programs to health and fitness offerings.
- At DZ BANK, you receive many benefits and advantages as well as optimal conditions for your personal development.
- We live by cooperative values and prioritize a healthy work-life balance.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
More net
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
DZ BANK AG
DZ BANK is the central bank of the local cooperative banks, and its mission is to support the business of the many independent local cooperative banks and strengthen their competitive position. The interplay of decentralized customer and centralized product expertise has proven highly effective in this regard.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Senior Manager IT Service / Managed Workplace / Cloud
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
