Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support inquiries, set up workstations and systems, analyze issues, and maintain tickets to ensure smooth user assistance.
Job Technologies
Your role in the team
- IT user support for technical issues related to hardware and software.
- Setup, maintenance, and support of workstations, printing systems, and mobile devices.
- Setting up and configuring operating systems as well as software solutions.
- Analysis and resolution of technical issues in First- and Second-Level Support.
- Maintenance and follow-up of support requests in the ticketing system.
- Coordination with external partners and internal IT departments.
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Our expectations of you
Education
- Completed IT training (e.g., as an IT specialist for system integration) or a comparable qualification.
Qualifications
- Solid knowledge in handling Windows operating systems and Microsoft Office applications.
- Basic understanding of network technologies such as LAN, WLAN, and VPN.
- Service-oriented mindset and a friendly, professional demeanor.
- Secure expression in German language - both spoken and written.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT support employees
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
