Job
In this role, you will ensure stable IT infrastructure operation, analyze and resolve complex incidents, manage service providers, and continuously improve operational processes and automation solutions.
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Your role in the team
- Responsibility for the stable, secure, and high-performance operation of our IT infrastructure and central IT services.
- Technical and operational management of our managed service providers, including monitoring service quality, SLAs, risks, and escalations.
- Analysis of complex incidents and conducting root cause analyses to resolve disruptions sustainably.
- Planning, coordination, and implementation of changes, migrations, and infrastructure projects.
- Establishment, further development, and standardization of operational processes, runbooks, and technical documentation.
- Further development of monitoring, reporting, and automation solutions to increase efficiency and service quality.
- Ensuring operational security and compliance requirements, as well as supporting recovery and emergency response plans.
- Close collaboration with internal departments, the Head of IT, and external service providers.
- Progression into a leadership role and management of the IT Operations team.
Our expectations of you
Education
- Completed degree in computer science, business informatics, or a comparable technical field, or completed IT training with relevant professional experience.
- Independent working style and the motivation to see tasks through to successful completion.
Qualifications
- Very good knowledge of Microsoft 365, Azure, and Microsoft Entra ID.
- In-depth understanding of networks, endpoint management, IT security, and backup and recovery procedures.
- Ideally, knowledge of Microsoft Intune, Microsoft Defender, Conditional Access, PowerShell, or Azure Automation.
- Strong sense of personal responsibility and high standards of quality.
- Analytical and structured mindset with the ability to solve complex problems sustainably.
- A high level of commitment, along with reliable and transparent communication.
- Ability to communicate technical concepts clearly and in a way that is tailored to the target audience.
- Strong service and solution orientation, as well as a pronounced sense of responsibility.
- Enjoy working with internal stakeholders and external IT providers.
Experience
- At least 5 years of professional experience in IT operations, IT infrastructure, systems engineering, cloud operations, or technical service management.
- Experience with Active Directory and hybrid cloud and on-premises environments.
- Experience in incident, problem, and change management, as well as conducting root cause analyses.
- Experience with IT service management processes, ticketing systems, and technical documentation.
What we offer
- Attractive compensation: 13th-month salary, discretionary bonus, and vacation pay.
- Mobile working: Opportunity to work remotely with flexibility.
- Flexible working hours: A flexitime model for a good work-life balance, with a 39-hour workweek.
- Mobility allowance: support with commuting costs.
- Sports & Fitness: EGYM Wellpass with a wide range of fitness and wellness offerings.
- Meals: discounted lunch.
- Retirement Planning & Benefits: Company pension scheme and capital-forming benefits.
- Collaboration: collegial, team-oriented work in an international, multicultural environment.
- Health & Wellbeing: We support a healthy and pleasant working environment with preventive health days, vaccination services, ergonomic workstations, fresh fruit, and complimentary drinks.
- Family-friendly policies: Support with childcare, access to daycare places, and comprehensive family services.
- Small perks: birthday voucher and other employee initiatives.
- Celebrate together: regular employee events and shared celebrations.
- Excellent accessibility: modern workplace with convenient connections to the subway, bus services, and the A94 motorway.
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
More than 3000 employees in over 50 countries ensure the quality of Hoffmann Group. Through their daily work and commitment to the company, Hoffmann Group has become a leading system partner in Europe and was also awarded "TOP national employer 2019".
- 1-49 Employees
- Established Company
- Hybrid, Onsite
- Trade
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