Job
- Level
- Experienced
- Location
- Berlin, Munich, Kiel, Leipzig, Rostock, Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.800 to 46.050€ gross/year
Job Summary
In this role, you will assist customer inquiries, identify and process technical issues in the ticketing system, and ensure smooth IT operations through qualified user support.
Job Technologies
Your role in the team
- Comprehensive support for our client by handling all incoming service requests across various communication channels.
- Qualification and response as well as, if applicable, forwarding of general inquiries.
- Technical User Support.
- Identification, classification, and recording of disturbances in the ticket system.
- Immediate resolution or forwarding of the opened ticket for further processing.
- Informed the client about the identified/developed solution.
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Our expectations of you
Education
- Completed vocational training.
Qualifications
- Enthusiastic career changers with relevant IT background (e.g., through certifications) are welcome.
- Good analytical skills and a very high customer orientation, service-mindedness, team spirit, and composure.
- Proficient in Microsoft Windows and Office.
- Fluent German skills and excellent communication skills.
Experience
- Professional experience in the specified tasks.
- Experience in customer communication via phone, email, chat, etc.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, a respectful interaction and a strong team spirit are fundamental.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- The compensation ranges between €36,800 and €46,050. The actual amount will be determined based on your scope of responsibilities as well as your experience and skills.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We enable you to have flexibility to balance work and private life, for example through remote work.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- You benefit from access to platforms offering a variety of employee discounts.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
User support in the User Help Desk
- Salary
- 36.800 to 46.050€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.25.104 to 30.213 € net/year · Tax class I
- Location
- Berlin, Munich, Kiel, Leipzig, Rostock, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
