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Customer Support - Application Support for Financial Systems

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you will manage financial applications, adjust accounting logic, oversee application management, and provide 2nd-level support to users to ensure stable operations.

    Job Technologies

    Your role in the team

    • You are responsible for our group-wide deployed financial core applications (FI) in daily operations and serve as the central contact person for the business units.
    • You will be responsible for application support of core functional modules, particularly in the areas of user, role, and rights management.
    • You customize master data, structures, account assignment logic, hierarchies, and organizational allocations within the application.
    • You perform deployments, releases, and distributions of FI content in accordance with technical and organizational requirements.
    • You support users in 2nd-level support, analyze application-related issues in the financial context, and ensure a stable, transparent use of the systems.
    • You coordinate requirements and incidents with our service providers as well as internal IT units. You document configurations, processes, and changes, thereby contributing to the quality and transparency of financial system operations.
    • You participate in optimizations, releases, and testing to ensure the sustainable operation of the FI systems.

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    Our expectations of you

    Education

    • Completed vocational training or studies in a commercial environment, in the finance sector, or in a comparable field.

    Qualifications

    • Ideally, knowledge of financial software, ERP modules, or controlling / billing systems.
    • Proficient in Microsoft Office, especially Excel, e.g., for audits, analyses, or documentation. Structured, meticulous, and solution-oriented work approach with a high sense of responsibility.
    • Strong communication skills and enjoyment in collaborating with users, service providers, and internal interfaces.
    • Willingness to familiarize oneself technically with specialized financial applications and to take responsibility in ongoing operations.
    • An attitude that suits us: respectful, reliable, approachable.
    • Our Christian values mean one thing above all: We treat each other fairly and humanely.

    Experience

    • Experience in application support for financial systems or in the operation of specialized healthcare applications is advantageous but not mandatory.

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    What we offer

    • Family friendliness and flexibility: Growing and family-friendly company, including flexible hours and home office options.
    • Permanent employment contract: A long-term collaboration with a long-term perspective.
    • Work with purpose: Your job has real added value with us – for people, not just for numbers.
    • Development: for your professional and personal growth.

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

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    Topics that you deal with on the job

    This is your employer

    Alexianer GmbH

    Alexianer GmbH

    The Alexian Brothers have been operating hospitals, senior and disability care facilities, health promotion and rehabilitation centers, ambulatory care and nursing facilities, and workshops for disabled people for over 800 years. The organization is committed to providing quality care and services to all members of the community. The Stiftung der Alexianerbrüder is the primary provider of funding for the organization.

    Description

  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Healthcare, Social Sector
  • Logo Alexianer GmbH

    Customer Support - Application Support for Financial Systems

    Location
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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