Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you support partners in Cyber Security, handle inquiries, analyze and address them independently, while collaborating closely with colleagues and manufacturers.
Job Technologies
Your role in the team
- You provide support to our partners via phone, email, and ticket system regarding the Cyber Security solutions we offer under support.
- You handle customer inquiries, analyze and evaluate them.
- You are responsible for handling standard inquiries independently.
- You handle complex tasks together with colleagues from 2nd Level Support or the manufacturer.
- You work closely with the Pre-Sales colleagues to incorporate valuable insights from daily practice into projects.
- You will undertake a variety of tasks in existing and new projects in the regional, national, and international environment.
- You participate in national and international events organized by Exclusive Networks and our vendors for continuous professional development.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You have basic networking knowledge (DHCP, IP, TCP/UDP, DNS).
- You bring an independent, structured way of working and enjoy developing solutions together as a team.
- You are outgoing, articulate, and have the ability to listen well.
- You are characterized by an analytical and logical way of thinking.
- You are interested in new technologies in the field of Cyber Security and Cloud Solutions and the associated further training.
- Previous experience with the manufacturer Fortinet is desired and required.
- You are confident in your German language skills and regularly apply your good English proficiency in speaking and writing.
- You are characterized by your friendly, confident, and competent demeanor.
- You work customer- and solution-oriented and have a high resilience when faced with increased workload.
This text has been machine translated. Show original
What we offer
- A dynamic work environment in an expanding international company with flat hierarchies and short decision-making paths.
- First-class onboarding to give you a great start.
- Onboarding with heart and passion from day one.
- Close collaboration within a strong team.
- Diverse offerings for occupational health and safety.
- Extensive training and professional development opportunities.
- Flexible working hours and the possibility to work remotely.
- Employee Assistance Program for our employees and their relatives.
- Additional employee benefits such as multiple company events per year, numerous discounts for our staff, Business Bike, office dogs, sports and health apps, and much more.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Exclusive Networks
Exclusive Networks steht für schnelleren Markteintritt und Wachstum mit innovativen Technologien in den Bereichen IT-Sicherheit, Netzwerk und Infrastruktur. Deshalb sind wir die Top-Adresse für marktführende Technologien und Reseller-Partner.
Description
- Founding Year
- 2011
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
