Job
- Level
- Experienced
- Job Field
- IT, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the DAB Cyberhotline, handle inquiries, support Berlin entrepreneurs with IT security issues, document requests, and conduct customer surveys while implementing internal projects.
Job Technologies
Your role in the team
- You manage our DAB Cyber Hotline by answering inquiries via phone, categorizing them, and forwarding them to the appropriate departments if necessary, to support Berlin-based entrepreneurs in IT security emergencies.
- You will be qualified as a digital first responder.
- Documentation and partner support for the DAB Cyberhotline as well as planning and support in the implementation of exchange formats.
- Independent research on the topic of cybersecurity and the preparation of supporting materials based on this, for example for marketing the services.
- Handling tasks to support the sales of our free offerings, including telephone acquisition of new and existing customers.
- Support in the creation of reports as well as updating and maintaining customer data in the CRM system.
- Planning and conducting regular customer surveys to assess satisfaction with DAB's offerings.
- Participation in exciting digitization projects and workshop formats of the Cybersecurity Office, including preparation and follow-up.
- General office duties, supporting the team in daily business.
- You are ready to enthusiastically undertake any special tasks (e.g., trade fair support) within the scope of operational requirements.
- You work with internal technical tools (e.g., M365, MS SharePoint, or MS Teams) as well as our CRM and project management system.
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Our expectations of you
Qualifications
- Very good spoken and written German skills.
- Enjoy being in active customer contact.
- Affinity for cybersecurity and digitalization topics as well as the willingness to familiarize oneself with cybersecurity issues with the support of subject matter experts.
- You are dedicated, customer-oriented, organized, and enjoy working in a team.
- Responsible, meticulous, structured, results-oriented work approach.
Experience
- You have experience and enjoy tasks in the field of cybersecurity, sales, and handling general office activities.
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What we offer
- A varied and challenging activity.
- Permanent employment contract that can start immediately.
- Flat hierarchies in a matrix organizational structure.
- Learning and development opportunities, deployment based on personal strengths.
- Comprehensive onboarding, qualification as a digital first responder, support and regular feedback from your supervisor.
- New Work mentality, modern digital working methods (mobile and on-site).
- Flexibility and relaxation in a flexitime model.
- 30 days of vacation entitlement, with 24th December and 31st December off.
- Modern office in the heart of City-West.
- Remuneration according to Berlin TV-L.
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Topics that you deal with on the job
Job Locations
This is your employer
DAB Digitalagentur Berlin GmbH
The DAB Digitalagentur Berlin GmbH supports the digitalization of the Berlin economy, particularly focusing on small and medium-sized enterprises. It offers free, independent consulting and networking services to unlock digital opportunities and find suitable partners and solutions.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT security clerk
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
