Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ahrensfelde
- Working Model
- Onsite
Job Summary
In this role, you conduct functional tests of software modules, assist users with issues, contribute to documentation, and help develop new features, including occasional travel to customers.
Job Technologies
Your role in the team
- Function tests for software modules.
- User support for occurring software and hardware issues.
- Analysis, resolution, and documentation of user issues.
- Support in the creation and maintenance of internal and external documentation.
- Participation in the design of new features.
- This also includes occasional travel activities to establish and strengthen personal contact with our customers and partners.
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Our expectations of you
Education
- The position is suitable for candidates with a completed qualification in the field of IT, public administration, or commercial sector, or comparable professional experience (e.g., support, software testing).
Qualifications
- We are happy to tailor the onboarding process to your personal background.
- Excellent communication skills, interest in dealing with customers and colleagues from various fields and companies.
- Structured and self-reliant working style, flexibility, and reliability.
- Willingness to learn.
- Good knowledge of operating systems and Office solutions.
- Ideally, experience with a ticket system and relational databases.
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What we offer
- Permanent employment contract.
- Uncomplicated togetherness: We use informal address among ourselves and are free from dress codes.
- Individually customizable training opportunities.
- Very good working atmosphere (regular employee events, strong collegial cohesion).
- Family-friendly corporate management (family celebrations, coverage of kindergarten costs, flexible parental leave arrangements, possibility of home loan agreements, etc.).
- Sports facilities at the company headquarters as well as health promotion (free-access fitness room, tennis court, and massages).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
HSH Soft- und Hardware Vertriebs GmbH
HSH Soft- und Hardware Vertriebs GmbH is an established software company based in Ahrensfelde near Berlin, specializing in solutions for the municipal sector. Its core products, such as MESO for registration authorities and GESO for employment agencies, are used nationwide. Additionally, the parent company of the HSH Group also offers hardware sales, consulting, and support.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer service support platform
- Location
- Ahrensfelde
- Working Model
- Onsite
- Diversity
- Open for all genders
