Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 3.780 to 4.204€ gross/month
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage incident resolution in first and second-level support, administer IT systems, manage devices and users, and handle software asset management for optimal software usage.
Job Technologies
Your role in the team
- You will be responsible for incident management of our IT systems in first- and second-level support, ensuring a structured handling and documentation of incoming incidents.
- In addition, you manage end and network devices, users, as well as permissions and applications, and maintain the associated information in our systems.
- You develop and manage our Software Asset Management by recording, allocating, analyzing software licenses, and ensuring their legal compliance and cost-effectiveness.
- Regular evaluations of disruptions, permissions, network components, and software licenses prepare you and report the results to the department management.
- You will instruct new employees in the use of IT workstation equipment and relevant applications; in addition, you will handle general administrative tasks in the IT department.
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Our expectations of you
Education
- You have completed vocational training in the IT field.
Qualifications
- In addition, you have proven expertise in managing devices and users in Active Directory, as well as in network setup, system support and administration, and the installation of hardware and software.
- Additional qualifications in IT Service Management or Software Asset Management are advantageous.
- Your profile is rounded off by very proficient German skills for target group communication with users, clear conveyance of technical matters, and comprehensible documentation, as well as good English skills for handling IT technical documentation and technical information.
- Your independent and self-reliant working style completes your profile.
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What we offer
- Our work is meaningful because studierendenWERK BERLIN supports over 175,000 students in the capital with everything they need for their success - from affordable housing and healthy meals to counseling, study financing, and a diverse cultural program.
- Working hours: Full-time with 39 hours/week or part-time with at least 35 hours/week.
- Salary: Monthly €3,780 to €4,204 gross, corresponding to pay grade 9b level 1-3, based on the relevant professional experience TVöD STW BERLIN.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
STW GmbH
Die STW GmbH ist ein Online-Handelsunternehmen für KFZ-Ersatz- und Tuningteile. Seit über 10 Jahren verkaufen wir erfolgreich unsere Produkte über verschiedene Vertriebskanäle mit dem Fokus auf den Marktplatz Ebay.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT specialist IT support
- Salary
- 3.780 to 4.204€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.487 to 2.715 € net/month · Tax class I
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
