Job
In this role, you will handle issues in 1st-level support, assist with hardware and software inquiries, and actively participate in the maintenance of server and virtualization environments.
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Your role in the team
- In 1st-level support, you are responsible for receiving, analyzing, and handling incidents and requests. You escalate more complex incidents with a clear preliminary analysis.
- You provide support with hardware and software issues, e.g. relating to Windows clients, M365, or peripherals.
- You will also support the operation and maintenance of the server and virtualization environment and assist with the administration of Windows Server systems and Active Directory.
- Basic tasks in the networking environment (e.g., switches, Wi-Fi, VLANs, cabling) and support with ERP-related questions round out the role.
- We would be pleased to offer you more challenging responsibilities once you have completed your onboarding.
Our expectations of you
Education
- In our view, completing vocational training as an IT specialist in system integration is the best professional qualification, ideally combined with some initial work experience.
Qualifications
- You’ll be a great fit for us thanks to your service- and solution-oriented, structured approach to work, strong communication skills, and reliability.
- We expect you to have a good knowledge of Windows client operating systems. When it comes to Windows Server, Active Directory, networking, virtualization, or M365, you can build on a solid foundation.
- Due to the high level of communication involved in this role, we require German language skills at C1 level or native proficiency.
Experience
- We value your strong interest in all topics related to artificial intelligence, including initial experience working with generative AI and a proven ability to use AI tools effectively to support analyses, research, and documentation.
What we offer
- We offer you a challenging and varied role in a dynamic, skilled, and supportive team.
- Your time at WEILER begins with an intensive onboarding period, during which you will get to know all the processes, contacts, and products.
- We offer you a secure job, even in times of crisis; compensation is based on the applicable collective agreement and includes Christmas and vacation pay.
- In addition, you will have access to a parking space nearby, a bike leasing scheme, and our canteen, which serves hot and cold meals.
Topics you will work on
Job locations
About your employer
Weiler Werkzeugmaschinen GmbH is a leading provider of conventional and cycle-controlled precision lathes in the German-speaking region. With over 160,000 machines sold, the company has made a name for itself.
- Established Company
- Onsite
- Industry, Production
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