Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neuwied
- Working Model
- Onsite
Job Summary
In this role, you will optimize sales-related IT systems like CRM and PIM, drive process improvements, manage interfaces, and ensure data quality. You will conduct system updates and coordinate external service providers.
Job Technologies
Your role in the team
- As Process & Application Manager Sales (m/f/d), you are responsible for the efficient management, further development, and optimization of sales-related IT systems - in particular, the CRM and PIM systems.
- You act as an interface between the Sales/Marketing department and IT, actively driving the continuous improvement of end-to-end processes.
- Application Management (CRM & PIM): Administration, operation, and continuous development of the CRM system (Creatio).
- Management and maintenance of the Product Information Management (PIM) system (Centric PXM (contentserv)).
- Ensuring system availability, data quality, and performance.
- Performing customization, system updates, and release testing.
- Management of external service providers and support partners.
- Process Management & Process Optimization: Analysis, design, and optimization of sales and master data processes (Lead-to-Order, Product Data Lifecycle, etc.).
- Identification of improvement potentials along the end-to-end process chain.
- Implementation of automations and standardizations.
- Establishment and further development of best practices in process management.
- Documentation and modeling of processes (e.g., BPMN).
- Interface and Integration Management: Ensuring the integration of CRM and PIM with adjacent systems (e.g., ERP/SAP, BI).
- Coordination of interface requirements and data flows.
- Support with data migrations and harmonization of master data.
- Stakeholder and Demand Management: Gathering and assessing requirements from sales-related areas.
- Prioritization and management of change requests.
- Close collaboration with key users and departments.
- Support in training and user enablement.
- Reporting & Data Quality: Ensuring high data quality in CRM and PIM systems.
- Development of reports and dashboards for sales management in collaboration with the BI team.
- Support for BI initiatives and data-driven decision-making processes.
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Our expectations of you
Education
- Completed degree in Business Informatics, Business Administration, or a comparable qualification.
Qualifications
- Good knowledge of sales processes and master data structures.
- Understanding of agile and traditional project methodologies (Scrum, ITIL is an advantage).
- Ideally, knowledge of system integration and interface technologies (APIs, middleware).
- Analytical and process-oriented thinking skills.
- Strong communication skills and interface competence.
- Independent, structured, and solution-oriented way of working.
- Teamwork and assertiveness.
- Very good knowledge of German, both spoken and written.
- Good written and spoken English skills.
Experience
- Several years of experience in application management of CRM and/or PIM systems.
- Experience in process management and process modeling.
- Ideally, experience in the SAP environment (e.g., S/4HANA integration).
- Experience with data management and data quality processes.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Lohmann-koester GmbH & Co. KG
Lohmann was founded in 1851 as a trading company and today is seen as a pioneer in adhesive tape technology. With its headquarters based in Neuwied, Lohmann offers modern adhesive solutions to nearly every industry worldwide--all built on decades of experience and knowledge.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.9
Career Growth
2.6Workingconditions
3.0Engineering
2.7Culture
3.5
Process & Application Manager Sales
- Location
- Neuwied
- Working Model
- Onsite
- Diversity
- Open for all genders
