Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support issues, document inquiries in the CRM system, and optimize support processes. You will also advise and assist users both on-site and via phone.
Job Technologies
Your role in the team
- Do you want to actively shape projects, contribute your own ideas, and take on exciting tasks within a team?
- You remain calm in the face of technical challenges and solve even difficult problems?
- Acceptance and processing of incidents via telephone, email, and ticket system.
- Documentation and classification of inquiries in the CRM system.
- 1st- and 2nd-level support for our customers.
- Consulting and support for users - also on-site.
- Monitoring and management of open support tickets.
- Participation in the further development and optimization of our support processes.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or comparable professional experience.
Qualifications
- Good knowledge of Microsoft operating systems and Office applications.
- Independent, structured way of working and high service orientation.
- Sense of responsibility, reliability, and ability to work in a team.
- Class B driver's license (for occasional client appointments).
Experience
- Experience in IT support and customer interaction.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Synalis
synalis ist ein mittelstĂ€ndisches IT-Beratungsunternehmen aus Bonn mit zurzeit 43 festangestellten Mitarbeitern. Wir entwickeln integrierte IT-Lösungen fĂŒr den Mittelstand.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System Administrator
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
