Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Markt Schwaben
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage technical 2nd level support and automate remote support processes. You will create KPI dashboards, analyze inquiries, and develop a self-service portal for technicians.
Your role in the team
- You are responsible for the technical customer support area (2nd level & remote support).
- Additionally, your responsibilities include managing, monitoring, and tracking technical customer support using KPI dashboards.
- From specification, through analysis of support requests, to verifying solution proposals - customer support is part of your daily work.
- They clarify technical questions with specialist departments or customers and, in addition to planning, also carry out remote support using our remote equipment.
- Additionally, you will support the development and establishment of a 'Self Service Portal' as a knowledge database for our global Field Service Technicians and customers.
- They create support performance analyses to measure the service level.
- Supporting, they will perform possible updates / trouble shootings at the customer's site.
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Our expectations of you
Education
- For this, you should have completed a technical vocational training, ideally combined with further education as a state-certified technician or a master craftsman qualification.
Qualifications
- In addition, you possess a strong customer and service orientation, as well as excellent communication skills.
- Good spoken and written English skills are required.
- Good PC skills are just as important as commitment, flexibility, and reliability.
- A willingness to travel occasionally (up to 30%) is also desirable.
Experience
- Work experience in automation technology as well as experience in customer contact are desirable.
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What we offer
- Open, collegial, and international environment.
- A future-proof and crisis-resistant industry with over 125 years of company stability.
- Flexible working hours (e.g., flexitime).
- Option for mobile working as well as remote work abroad.
- Company-wide development prospects and opportunities for further training.
- 30 days of annual leave as well as 2.5 additional vacation days in accordance with the works agreement.
- Special leave days and occasion-related special payments.
- Various employee events (e.g., ski trip, triathlon, barbecue party).
- An Employee Assistance Program (EAP) - confidential counseling and support for health, work-related, and personal challenges.
- EGYM Wellpass with increased employer subsidy.
- Company pension scheme and asset-building benefits.
- Free employee parking spaces as well as excellent public transportation connections.
- Option for bicycle leasing.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
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Topics that you deal with on the job
Job Locations
This is your employer
Seidenader Maschinenbau GmbH
With years of experience in handling pharmaceutical containers and products, as well as developing various inspection technologies, Seidenader systems are economical and trustworthy.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
3.2Culture
3.5Engineering
3.6Career Growth
3.6
2nd Level Technician & Remote Support Automation & Software
- Location
- Markt Schwaben
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
