Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Osnabrück
- Working Model
- Onsite
Your role in the team
In the IT Service Desk, you support our employees by receiving and responding to IT service requests and
- monitor, process, and prioritize incoming requests from users via phone and the ticket system
- ensure system availability, e.g., through analysis and troubleshooting of disruptions
- are the contact person and internal service provider for our organizational units and subsidiaries
- support employees in troubleshooting via phone and remote maintenance
- working on expanding IT knowledge management
- prioritize the tickets and, if necessary, escalate them to a different support level
- work closely with the Support and Administration departments
- record and maintain the IT inventory
- install and configure software components
- ensure professional IT support
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Our expectations of you
Education
- You have completed training as an IT specialist in the field of system integration.
Qualifications
We also expect from you that you
- are communicative and enjoy working in a team,
- possess a pronounced solution-oriented creativity,
- bring analytical skills and
- possess a high customer orientation and service readiness.
Experience
- ideally already have some experience in 1st-level support and working with common software and hardware systems,
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Landkreis Osnabrück
Der Landkreis Osnabrück gehört in Niedersachsen zu den wirtschaftlich erfolgreichsten Regionen mit weltweit führenden Herstellern innovativer Produkte, einer auch in den nächsten Jahren praktisch noch ausgeglichenen demografischen Entwicklung und einem lebens- und liebenswerten Arbeits- und Wohnumfeld mit seinem UNESCO Geopark TERRA.vita. Als attraktiver und familienfreundlicher Arbeitgeber bietet die Kreisverwaltung eine Vielzahl interessanter Perspektiven und Entwicklungsmöglichkeiten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
IT specialist system integration
- Location
- Osnabrück
- Working Model
- Onsite
- Diversity
- Open for all genders
