Job
In this role, you handle L2/L3 escalations, manage Endpoint Compliance with Intune, support Microsoft 365, optimize ITSM processes, and oversee the entire endpoint lifecycle of our devices.
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Your role in the team
- Assist in handling L2/L3 escalations for complex incidents as well as VIPs and business-critical users, ensuring an effective and timely resolution.
- Manage and oversee Intune and Entra ID, including Endpoint Compliance, Configuration, and Security.
- Operate Windows Autopilot and enable remote and zero-touch deployment of our end devices.
- Ensure extended support for Microsoft 365, including Exchange, Teams, SharePoint, and OneDrive.
- Manage the entire Endpoint lifecycle - from deployment and patching to updates, remediation, and application management.
- Manage our proprietary iOS and Android devices via Intune and Apple Business Manager.
- Manage the lifecycle of our IT assets, including inventory, stock management, repairs, warranty processing, and replacement.
- Support the operation of Teams Rooms, video conferencing solutions, and other collaboration technologies.
- Optimize our ITSM and ITAM processes and automate workflows for onboarding, offboarding, licensing, and permissions.
- Maintain technical documentation, share your knowledge, and support the development of our junior team members.
Our expectations of you
Qualifications
- In-depth knowledge of troubleshooting and resolving issues on Windows desktops and endpoints.
- Good knowledge of Active Directory and hybrid identity environments.
- Good understanding of ITSM, Service Desk, and IT Asset Lifecycle processes.
- Knowledge of PowerShell, Microsoft Graph, or comparable automation solutions is advantageous.
- Strong analytical and problem-solving skills, along with a high degree of personal responsibility and an independent working style.
- Excellent English skills as well as strong communication abilities, a structured documentation approach, and enjoyment of international collaboration.
Experience
- Several years of professional experience in IT support, Digital Workplace, or Endpoint Management.
- Excellent knowledge of Microsoft 365 as well as practical experience with Intune and Entra ID.
- Practical experience with Windows Deployment, Autopilot, and modern provisioning solutions.
- Experience with Endpoint Security, Compliance, Patching, and Application Deployment.
What we offer
- We operate internationally and have employees from numerous nations.
- If you're looking for a dynamic and rapidly growing environment where you can actively contribute and have creative freedom, then you're in the right place with us.
- We give you the opportunity to develop professionally and personally and to grow.
- As part of Goodbaby International Holdings Ltd., we at CYBEX are committed to creating an open and fair working environment for our employees and promoting equality and diversity.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, Love.
- These values shape our corporate culture and drive us to develop innovative solutions and achieve exceptional results.
Topics you will work on
Job locations
About your employer
CYBEX GmbH, based in Bayreuth, is a globally operating company focused on the development and sale of products for child safety and transportation. Its core products include child seats, carrying systems, strollers, and high chairs. The company is part of Goodbaby International and operates in an expanding international market.
- Established Company
- Onsite
- Consumer Goods, Branded Goods
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