Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Duisburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support various teams in Duisburg with technical challenges, resolve helpdesk tickets, and set up hardware and software for new hires.
Job Technologies
Your role in the team
- We are seeking a motivated IT Support Specialist to join our growing team in Duisburg. In this role, you will play a key part in supporting the daily technology needs of our executive, administrative, finance, and engineering teams across multiple offices. You will handle everything from resolving helpdesk tickets and setting up hardware to troubleshooting network issues and onboarding new hires. This hands-on position is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a direct impact on our international IT operations.
- Multi-Office Support: Provide remote and on-site technical support for users across multiple office locations.
- Technical Support: Resolve end-user helpdesk tickets and handle ad-hoc, walk-in IT requests in Duisburg.
- OS & Environment Care: Support a mixed operating system environment consisting of roughly 80% Windows and 20% Unix (Ubuntu) endpoints.
- Hardware & Software Deployment: Build, configure, and deploy desktop and laptop computers, peripheral equipment, and software.
- User Onboarding: Assist with the technical setup and onboarding process for new employees.
- Network Troubleshooting: Diagnose and resolve basic network connectivity issues.
- Asset & Inventory Management: Maintain accurate records in our asset management system (Snipe-IT) and monitor equipment inventory levels.
- Documentation: Document troubleshooting steps and contribute to our internal knowledge base.
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Our expectations of you
Qualifications
- Language Skills: Professional fluency in English (our official office language); German is a plus but not required.
- Technical Skills: Proven capability troubleshooting Windows and basic Ubuntu/Linux operating systems.
- Communication: Strong customer service skills to support diverse team departments across different locations.
- Location: Must live within daily commute distance of our Duisburg office.
Experience
- Experience: Minimum of 1 year of experience in a Helpdesk or IT Support role.
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What we offer
- We want you to make the most of your journey at E-Space. That's why we support and invest in the physical, emotional, and financial well-being of our team members and their families. Some of what you can expect when working at E-Space:
- An opportunity to really make a difference
- Sustainability at our core
- Fair and honest workplace
- Innovative thinking is encouraged
- Competitive salaries
- Continuous learning and development
- Health and wellness care options
- Financial solutions for the future
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Topics that you deal with on the job
Job Locations
This is your employer
E-Space
E-Space is an advanced company that focuses on the development and operation of satellite and connectivity solutions. With an emphasis on sustainable satellite constellations, E-Space offers a LEO-based platform that securely connects billions of small devices worldwide. The company is based in Duisburg, Germany, and aims to generate valuable insights for customers and organizations from space data.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Aviation, Space Travel
IT Support Specialist
- Location
- Duisburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
