Job
In this role, you will develop service concepts, plan pricing calculations, and support the transition of new IT services. You will also optimize processes in requirements management and assist in supplier selection.
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Job technologies
Your role in the team
- IT Requirements Management
- Commercial calculation, service planning, and pricing in collaboration with controlling.
- Creation of service or product descriptions as well as SLAs
- Positioning of services at clients, e.g., through suitable marketing materials and multiplier training.
- Support in supplier selection
- Continuous development of our service catalog (Service Improvement) and promotion of innovations
- Support for the handover of new IT services into operations (Service Transition)
- Support in requirements gathering and translation into service concepts as well as in the development of standards (according to IREB)
- Participation in process optimization in the area of requirements management and service design
- Participation in the decommissioning and termination of services
- Special and project tasks within the scope of IT Business Partnering
Our expectations of you
Education
- Successfully completed technical or business studies or a comparable qualification
Qualifications
- Knowledge of Service Design according to ITIL is desirable.
- Industry knowledge in the fields of welfare, church, healthcare, and social services is an advantage.
- Commercial skills, particularly in price calculation and cost-benefit analysis.
- Very precise, structured, solution-oriented, and independent working style as well as reliability, organizational skills, and a sense of responsibility.
- Strong service orientation and high customer focus
- Team player with strong communication skills, high initiative, confident demeanor, as well as decisiveness and assertiveness.
- Willingness to undertake regular business trips
- Class B driver's license
Experience
- Ideally, professional experience in Managed Service, IT Service, or Requirements Management (IREB).
- Experience in customer contact and interaction, managing escalations, and conducting negotiation discussions.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
We take care of accounting, IT and HR services for welfare organizations so that they can concentrate on their core business: working with people. By bundling our competencies, we can offer standardized solutions for growing demands on internal services that arise from the ongoing digitalization, documentation requirements and increasing compliance requirements.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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