Job
- Level
- Experienced
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance the global Sales and Service CRM landscape using Salesforce, manage projects, and define strategic roadmaps in close collaboration with business and IT teams.
Job Technologies
Your role in the team
- As part of the global CRM team, you will work closely with the Group Head of CRM and our Business Areas to further develop the sales and service CRM processes and landscape of the Körber Group.
- This role is a true build-and-shape position: You are not merely managing an existing CRM landscape, but actively shaping how our global sales and service teams will work with Salesforce in the future.
- You will be responsible for the further development of the CRM landscape and will shape the strategic roadmap together with our Business Areas.
- They develop, coordinate, and implement the global Sales and Service CRM strategy for the Körber Group across various organizations, divisions, and countries.
- You will take on hands-on project management in close collaboration with our internal Business and IT CRM teams as well as external partners.
- You will take end-to-end responsibility for CRM-related workstreams with a focus on Sales and Service within the Salesforce technology stack.
- As a Product Owner, you define the vision for the further development of our CRM landscape and coordinate the CRM roadmap together with the Business Areas.
- They question existing business processes and continuously develop them further. In doing so, they demonstrate how CRM can best support our sales and service teams — for example, in opportunity or case management.
- They drive the global adoption and utilization of CRM and support users in the successful implementation and use of new solutions.
- They communicate the value of CRM within the organization and foster understanding of new functionalities and workflows.
- They define and structure functional requirements, User Stories, and Use Cases, ensuring their clear translation into implementable solutions in collaboration with Business and IT.
- You work with stakeholders at various hierarchical levels and in different countries, contributing to the integration of diverse requirements into a shared global CRM roadmap.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed Bachelor's or Master's degree in Business Administration, Business Informatics, Computer Science, or a comparable field of study.
Qualifications
- Hands-on experience at the configuration level in Salesforce Sales Cloud and/or Service Cloud - you can specify requirements, test solutions, and professionally review the work of administrators and implementation partners.
- Salesforce certifications, e.g., Salesforce Administrator or Sales Cloud / Service Cloud Consultant, or an active Trailhead learning path are advantageous.
- Strong understanding of business processes and the ability to analyze existing processes together with sales or service managers, identify improvement potentials, and derive suitable CRM solutions.
- Confident demeanor and high credibility with business and IT stakeholders at various hierarchical levels.
- Strong self-initiative as well as a structured, solution-oriented, and pragmatic way of working.
- Excellent communication and presentation skills.
- Excellent spoken and written proficiency in German and English.
Experience
- 2-5 years of professional experience in the implementation of Sales or Service Cloud projects, including at least one end-to-end implementation or a major rollout personally managed by you.
- Experience in an international matrix environment or in IT or strategy consulting, as well as the ability to drive decisions even without disciplinary leadership responsibility.
- Experience in sales or service environments, ideally in strategic, operational, or project-based roles.
This text has been machine translated. Show original
What we offer
- Design CRM on a global level - collaborate with colleagues, business areas, and stakeholders from different countries and functions, and actively shape Körber's global Sales and Service CRM landscape.
- Work in an international and collaborative environment - our open corporate culture promotes exchange, transparency, and cross-departmental collaboration.
- Take responsibility and shape the future - drive the strategic development of our CRM landscape and set impulses that support our sales and service organizations worldwide.
- Develop yourself further in your role – we offer a variety of learning opportunities and individual development options that enable you to continuously expand your professional and personal skills.
- Benefit from performance-based compensation - fair and market-oriented according to your responsibilities and performance.
- Design your workday flexibly - our flexible working hours allow you to organize your workday independently and according to your needs.
- Work flexibly and remotely - take advantage of the option for mobile working and benefit from greater flexibility in everyday life.
- Benefit from our offers at the Hamburg location - we support you with public transport costs and provide free parking spaces for your vehicle.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Seidenader Maschinenbau GmbH
With years of experience in handling pharmaceutical containers and products, as well as developing various inspection technologies, Seidenader systems are economical and trustworthy.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
3.2Culture
3.5Engineering
3.6Career Growth
3.6
Senior Manager CRM - Salesforce & Transformation
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
