Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for analyzing and resolving complex IT issues, optimizing Microsoft environments, supporting rollouts, and training users.
Job Technologies
Your role in the team
- As a 2nd Level Specialist, you are the central escalation point for complex technical issues. You act as a link between 1st Level Support and System Administration, ensuring the stable IT operation of the Wernsing Food Family (WFF).
- You analyze network and connectivity issues in LAN, WLAN, and VPN, precisely locate faults, and ensure stable connectivity for our locations and mobile users.
- You independently diagnose issues and determine whether the cause lies in the client, application, or network area – including thorough pre-qualification and documentation for 3rd-level teams or external partners.
- You troubleshoot complex hardware and software issues and ensure smooth IT operations through sustainable solutions.
- You administer and optimize our Microsoft environments, including Active Directory, M365, Azure, as well as other specialized applications.
- You are responsible for Identity & Access Management, set up user accounts, manage access rights, and implement security policies.
- You actively participate in IT projects, plan and document rollouts, and coordinate the setup, relocations, and decommissioning of workstations at all locations.
- You support our knowledge transfer, train users (m/f/d), and create technical documentation as well as knowledge base articles to increase the resolution rate at the 1st level.
This text has been machine translated. Show original
Our expectations of you
Education
- Ideally, you have a background in IT; however, we also gladly offer opportunities to career changers or experienced professionals with relevant expertise.
Qualifications
- You are proficient in Windows 11, M365, Azure, AD, as well as fundamental networking concepts such as TCP/IP, DNS, DHCP, LAN/WLAN, and VPN.
- You analyze complex fault patterns in a structured manner, recognize correlations, and can confidently distinguish between client-, application-, and network-related causes.
- You work in a service-oriented and structured manner, maintaining an overview even under time pressure—such as during office relocations—and making well-informed decisions.
- You communicate clearly and confidently, providing downstream teams with clear information.
Experience
- You bring relevant experience in 2nd Level Support, ideally in the Workplace Service environment, focusing on modern workplace infrastructures, mobile devices, and peripherals.
- You have experience in supporting IT projects, particularly rollouts, and possess a good understanding of hardware infrastructures and the design of modern workplaces.
This text has been machine translated. Show original
What we offer
- We offer you interesting and challenging tasks, thorough onboarding, a secure workplace, and performance-based pay in an innovative company.
- In addition, our employees (m/f/d) benefit from many delicious additional perks:
- Vacation and Christmas bonuses
- Health allowance (e.g., for Hansefit)
- Home office possible
- Allowance for asset-building benefits
- Option for company pension scheme and occupational disability insurance
- Increased vacation entitlement with longer service duration
- Company bike scheme
- Company-owned gas station and e-charging stations with fair prices
- Affordable catering in the in-house canteen
- Employee discounts in our own shop
- Individual development opportunities
- Wernsing Food Family App and digital notice boards as a comprehensive information platform.
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Wernsing Feinkost GmbH
Whether potato products, antipasti, spreads, desserts, dressings, dips and sauces, marinades, pasta and savories, salads or even soups and stews: Wernsing offers customers a fine selection of high-quality foods in many categories.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT technician 2nd level support
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
