Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle customer inquiries about our software, provide remote assistance, document all contacts in the database, and escalate recurring issues to development for ongoing improvement.
Your role in the team
- Processing and evaluating customer inquiries via phone and email/ticket system.
- Assistance with our software for customer questions and issues via remote access.
- Forwarding recurring support issues to software development for continuous improvement of our software.
- Documentation of all customer contacts in our customer database for optimal customer service.
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Our expectations of you
Education
- A training in the commercial or technical field, or similar.
Qualifications
- IT affinity that enables you to quickly familiarize yourself with the functionality of our programs.
- Strong customer and service orientation as well as excellent manners and appropriate expressions.
- Enjoyment of teamwork as well as very good German language skills.
Experience
- Ideally, initial experience in support or the application of technical products/software.
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What we offer
- Fair compensation, attractive social benefits including a pension scheme subsidy.
- Drinks flat rate including catering allowance.
- Company events for teams and branches plus E-sports collaboration events.
- Special payments (Christmas bonus).
- Corporate Benefits.
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Job Locations
This is your employer
Hottgenroth Software GmbH & Co. KG
The Hottgenroth Group offers commercial, technical and CAD software (HottCAD), chimney sweep software and Internet applications for the areas of energy efficiency, construction and ancillary trades as well as building services planning and design.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Software support staff
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
