Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Norderstedt
- Working Model
- Onsite
Job Summary
In this role, you will receive incoming service tickets, classify and prioritize them according to processes, schedule technician deployments, and ensure timely ticket processing.
Job Technologies
Your role in the team
- Acceptance, classification, and prioritization of incoming tickets according to defined processes and SLA requirements.
- Independent scheduling of service and support staff as well as appointment setting in cooperation with end customers.
- Contributing to the company's overall success through efficient route planning and optimization of resource deployment.
- Monitoring of ticket processing and ensuring timely completion.
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Our expectations of you
Education
- Preferably completed training in the IT field or a comparable qualification.
- Prerequisite for the activity is the willingness to undergo a security check in accordance with § 34 HmbSÜGG (successful completion and proof required before starting work). The proof can be provided with active support from the employer.
Qualifications
- Reliable, independent, and process-oriented work.
- Strong communication and coordination skills.
- Good command of German, both written and spoken.
Experience
- Open to career changers with professional experience or from other industries.
- Experience with ServiceNow (SNOW) or other ITSM/ticketing systems is an advantage.
- Experience in IT projects or rollout environments is an advantage.
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What we offer
- Flexible working hours and mobile office in coordination with the supervisor.
- Discounts through the "Corporate Benefits" portal.
- Free drinks & fruit.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
CANCOM SE
As a digital transformation partner, CANCOM accompanies companies into the digital future. We help our customers reduce the complexity of their IT and expand their business success through the use of state-of-the-art technology.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Consulting
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
2.6Workingconditions
4.2Culture
3.6Career Growth
2.7
IT Service Dispatcher
- Location
- Norderstedt
- Working Model
- Onsite
- Diversity
- Open for all genders
