Job
In this position, you enhance employees' digital skills, analyze support requests, conduct micro-trainings, and provide IT user support as well as oversee the administration of digital solutions.
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Job technologies
Your role in the team
- Promoting our employees’ digital skills: Analyzing support requests and user issues to identify recurring training needs.
- Design and delivery of micro-training sessions: Planning and delivering practical short training sessions on Microsoft 365, digital workflows, and the business applications in use.
- User guidance and enablement: Supporting employees in using digital tools with the aim of sustainably strengthening their independence and digital skills.
- Introduction and administration of digital solutions: Together with the Digital Business Processes Manager, you support the selection, implementation, and further development of digital applications. You handle user administration tasks, set up users and permissions, and support employees in using new systems.
- User support (approximately one-third of the role): Handling IT requests in 1st-level support and assisting employees with technical issues in their day-to-day work. Coordinating and following up on incidents with our external IT service partners in accordance with defined Service Level Agreements (SLAs).
- Management of digital workplace equipment: setup, maintenance, and provision of PCs, notebooks, smartphones, printers, telephony and communication solutions, and other IT equipment.
- Creation of user documentation and knowledge bases: Development of clear instructions, learning materials, and knowledge bases to support employees and ensure the sustainable use of digital solutions.
- Analysis and optimization: Analysis of support cases and user feedback to continuously improve training offerings and digital processes.
- On-site IT support: In addition to providing support from Ebersbach, you will occasionally work at our branch offices. There, you will assist employees directly with technical issues and ensure the smooth operation of IT workstations. All assignments take place during regular working hours and do not require overnight stays.
Our expectations of you
Education
- Completed vocational training or a degree in IT, business, or education, or comparable practical experience.
Qualifications
- Good knowledge of Microsoft Windows (client and server), Microsoft 365, Active Directory, and common Office applications.
- Experience with other operating systems such as Linux, iOS, or Android is an advantage.
- Basic understanding of networks, printers, hardware, user and permissions management, and cloud applications.
- Enjoy helping others with IT questions and technical challenges.
- A structured, independent, and solution-oriented approach to work.
- You identify recurring problems and develop sustainable solutions.
- A Class B driver's license is preferred.
- Enjoyment in communicating knowledge in a clear and practical way.
- Excellent communication skills and an ability to connect with diverse audiences.
- Ability to explain technical concepts clearly and simply.
Experience
- Experience delivering training sessions, workshops, or user support is an advantage.
What we offer
- In Ebersbach, we offer you excellent development and training opportunities.
- Comprehensive onboarding in a modern work environment.
- Open communication and short decision-making paths.
- 30 days of annual leave to ensure you have time to recharge.
- Company pension scheme.
- Free drinks every day (coffee and water).
- Company events (Thanksgiving celebration, Christmas party, etc.).
Topics you will work on
Job locations
About your employer
Agrartechnik Vertrieb Sachsen GmbH is a renowned trading company specializing in the sale, rental, and maintenance of agricultural and construction machinery. Since its establishment in 1990, the company has developed into one of the leading providers in the Saxony/Brandenburg region with around 160 employees. With multiple locations and a wide range of services, it is an essential partner for agriculture.
- Established Company
- Onsite
- Agriculture, Silviculture
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