Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Magdeburg, Hamburg, Bremen, Hanover
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Consulting our clients on solutions in the field of IT services and IT outsourcing.
- Collaboration and coordination with colleagues from departments such as Network, Workplace, etc., to further optimize our infrastructures and those of our clients.
- Identification, processing of customer requirements, and creation of solution proposals in collaboration with the sales team.
- Presenting sophisticated solution proposals at C-Level.
- Participation in workshops and technology days.
- Ensuring our service quality in the area of customer SLAs with the involved employees.
- Requirements gathering and documentation, design, and further development of IT Service Management processes (Incident, Problem, Change, etc.) within the scope of the Device & Customer Lifecycles.
- Conducting service and project reviews with the client and managing or participating in the internal and external meetings relevant to service delivery.
- Responsible for the operational and continuous development of existing services (Life Cycle).
- Technical leadership of a team of up to 10 employees.
- Authorization and documentation of all changes in the IT infrastructure and its components (Configuration Items).
This text has been machine translated. Show original
Our expectations of you
Education
- Degree in Computer Science/Business Informatics or a completed IT vocational training.
Qualifications
- Solid knowledge in Data Center IT Server, Storage, Network, and Hybrid IT.
- Analytical skills, abstraction ability, and strong strategic competence.
- High level of initiative as well as independent, systematic, and meticulous working style with a strong customer orientation.
- Independent action as well as strong communication and teamwork skills.
- High innovation capability and result orientation.
- Good comprehension skills and the ability to independently analyze complex relationships.
- Strategic development of key accounts in collaboration with key account management.
- Very good spoken and written German skills as well as at least technical English skills.
Experience
- Several years of professional experience in planning, designing, and developing complex IT environments and related IT projects.
- Experience in Managed Services, execution of outsourcing projects, and service management (ITIL desirable).
- Experience in the professional leadership and management of hybrid teams (Remote & Onsite).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
CANCOM SE
As a digital transformation partner, CANCOM accompanies companies into the digital future. We help our customers reduce the complexity of their IT and expand their business success through the use of state-of-the-art technology.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Consulting
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
2.6Workingconditions
4.2Culture
3.6Career Growth
2.7
Architect Service Hub
- Location
- Magdeburg, Hamburg, Bremen, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
