Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.100 to 61.700€ gross/year
- Location
- Kalkar
- Working Model
- Onsite
Job Summary
In this role, you analyze issues within PC, telephony, LAN and WAN environments, ensure compliance with response times, and conduct on-site support and workplace relocations.
Your role in the team
- Tool-supported detection, analysis, and resolution of issues in PC, telephony, LAN, and WAN environments.
- Ensuring compliance with specified response and troubleshooting times as well as on-site support for central operational units.
- Carrying out workplace relocations, especially in the areas of PC, telephony, and client hardware.
- Implementation of second-level support as the central contact person for BWI for users on-site.
- Participation in projects for the further development and adaptation of the IT infrastructure.
- Conducting DGUV V3 inspections as well as participating in on-call duty services.
- Structured documentation of all activities in the deployed tools.
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Our expectations of you
Education
- Completed IT-related vocational training (e.g., IT System Electronics Technician) or a comparable qualification.
Qualifications
- Solid knowledge in the use of ticketing systems and IT processes.
- Strong communication skills when dealing with clients as well as a high goal orientation in task execution.
- A high level of diligence and conscientiousness, combined with initiative and a confident demeanor.
- Fluent German skills in spoken and written form.
- Class B driver's license and willingness to travel.
Experience
- At least 2 years of professional experience in IT, telecommunications, or networking.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, a respectful interaction and strong team spirit are fundamental.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- The compensation ranges from €44,100 to €61,700. The actual amount will be determined based on your scope of responsibilities as well as your experience and skills.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- You benefit from access to platforms offering a variety of employee discounts.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
IT Service Technician
- Salary
- 44.100 to 61.700€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.152 to 38.427 € net/year · Tax class I
- Location
- Kalkar
- Working Model
- Onsite
- Diversity
- Open for all genders
