Job
In this role, you will address incidents in 1st and 2nd level support, handle the installation and configuration of workstations and printers, maintain the CMDB, and execute Windows 10 rollouts.
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Job technologies
Your role in the team
- Execution of incident handling and fault rectification for 1st- and 2nd-level support within the scope of incident management.
- Installation, configuration, and deployment of workstations, printers, and peripherals.
- Maintenance of the inventory database (CMDB).
- Execution of IT requests within the scope of request fulfillment.
- Carrying out hardware relocations and Windows 10 rollouts.
- Execution of special assignments in the area of client rollout.
Our expectations of you
Education
- You have completed training in a technical or information technology vocational profession (e.g., IT System Electronics Technician m/f/d) or possess equivalent skills and experience.
Qualifications
- Knowledge in handling a ticketing system as well as in Windows administration and troubleshooting.
- Knowledge in handling an inventory database (CMDB) as well as in data protection and data security.
- English language skills as well as very good German language skills.
- You demonstrate a high level of service orientation, teamwork skills, and resilience under stress.
- Knowledge of communication and customer interaction skills is highly advantageous.
Experience
- You have professional experience in independent fault diagnosis and troubleshooting.
- Good knowledge and experience in the installation and configuration of Windows 10 clients, and good physical condition for the delivery of PC workstations.
What we offer
- There is a possibility of permanent employment.
Job locations
More about the recruiting agency
GuT Personalmanagement GmbH is an established recruiting agency specializing in personnel placement. It assists companies in bridging personnel shortages and offers sustainable workforce planning.
- Recruiting Agency
- Onsite
- Recruitment Agency
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