Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwabmünchen
- Working Model
- Onsite
Job Summary
In this role, you handle second and third-level incidents, administer Microsoft 365 and Azure, and support monitoring and the implementation of IT security measures into the infrastructure.
Job Technologies
Your role in the team
- You are an active member of the IT Service Desk team and handle second- and third-level incidents.
- You ensure the efficient, reliable, and SLA-compliant processing of the tickets assigned to you, while keeping an eye on throughput times and service quality.
- You monitor and analyze the IT infrastructure and ensure structured fault analysis and sustainable troubleshooting.
- You support the Service Desk staff in their daily operational tasks and act as a mentor for first-level support.
- You are responsible for the administration of Microsoft 365, Azure, Active Directory, and Entra ID.
- You are responsible for managing and operating servers based on Windows and Linux, as well as for virtualization technologies such as VMware.
- You consistently implement IT security in operational activities, particularly through the integration of security measures into infrastructure, endpoints, and IT processes.
- You will develop our Microsoft 365, Intune, and Endpoint Management environment further in a secure, efficient, and future-proof manner.
- You actively participate in patching, hardening, monitoring, backup, and incident processes.
- You support ISMS and compliance requirements and contribute to implementing security and operational processes in a transparent, standardized, and audit-ready manner.
- You accompany IT projects - from technical assessment through implementation to integration into ongoing operations.
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Our expectations of you
Education
- Successfully completed training as an IT specialist in system integration or a comparable qualification, as well as at least 3 years of relevant professional experience in the specified areas.
Qualifications
- Solid knowledge of the Microsoft environment, particularly Windows Server, Active Directory, Entra ID, Microsoft 365, Azure, and Intune for managing mobile devices and clients.
- Secure expertise in the areas of network, IT security, monitoring, as well as patch and endpoint management.
- Basic understanding of ISMS, compliance, and documentation requirements, as well as the willingness to actively implement them in operational IT activities.
- Proficient handling of ITSM processes and service-oriented ticket management, ideally in second- and third-level support.
- Knowledge of PowerShell as well as backup and recovery solutions is advantageous.
- High level of service orientation, team spirit, and strong quality awareness.
- Enjoyment in exploring new technologies, further developing existing solutions, and actively improving IT operations.
Experience
- Practical experience in the administration and operation of Windows and Linux server environments.
- Experience with virtualization technologies, ideally VMware.
- Experience in the operational implementation of IT security measures, particularly in the areas of hardening, vulnerability remediation, endpoint security, and secure infrastructure operation.
- Experience in technical support or mentoring colleagues in the Service Desk is an advantage.
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What we offer
- Flexible working hours and location with remote work.
- Very affordable shopping options.
- Additional employee benefits such as bike leasing, corporate benefits, company pension scheme, and more.
- Team events, e.g., after work, running group, sports activities.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Schöffel Gruppe
The Schöffel Group, based in Schwabmünchen, is one of the leading providers of functional clothing in the German-speaking region. Founded in 1804, it is recognized as the oldest outdoor clothing company in the world. The company is led by Jakob Schöffel in the eighth generation and is divided into the segments Schöffel SPORT, TEC, and PRO.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consumer Goods, Branded Goods
IT System Engineer - Microsoft 365 & Infrastructure Operations
- Location
- Schwabmünchen
- Working Model
- Onsite
- Diversity
- Open for all genders
